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Webinar Description

Digital transformation has had significant impact on the retail landscape, with 85% of shoppers starting a purchase on one device and finishing on another (Think with Google). With increasing customer expectations, retailers need to focus on executing a consistent customer experience across multiple channels.

Salesforce Service Cloud© offers the broad range of features, flexible support models and omni-channel capabilities that allow retailers to meet the needs of today’s tech-savvy customers. In Service Cloud for Retail webinar, we showcase the many ways retailers can leverage Service Cloud to provide a seamless customer experience. The webinar includes:

  • High Touch vs. White Glove support models
  • Case Management: Basic to advanced processes
  • Why Omni-Channel is a game changer for Retail
    • Live Agent
    • Einstein Bots
    • Live Message
    • Social Media
  • Keeping Agent Experience top-of-mind

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