Digital transformation has had significant impact on the retail landscape, with 85% of shoppers starting a purchase on one device and finishing on another (Think with Google). With increasing customer expectations, retailers need to focus on executing a consistent customer experience across multiple channels.
Salesforce Service Cloud© offers the broad range of features, flexible support models and omni-channel capabilities that allow retailers to meet the needs of today’s tech-savvy customers. In Service Cloud for Retail webinar, we showcase the many ways retailers can leverage Service Cloud to provide a seamless customer experience.
The webinar includes: