Today’s customers are connected, tech savvy and have high standards for engaging with brands. With Salesforce Service Cloud, you can support your customers on any channel and any device, improving customer satisfaction while resolving cases more efficiently.
During this webinar we highlighted Service Cloud Lightning can improve case resolution and agent productivity while delivering a seamless experience to your customers.
- Current state of Service Cloud Lightning
- Why Now Is the Time to Move to Lightning (if you already haven’t)
- Top Winter ’19 Features
- Demo and Live Q&A
- Lightning Service Console
- Case Actions including Guided Actions, Case Feed and Quick text
- Service Channels in Lightning including LiveMessage, Live Agent, Email to Case and Social
- Lightning Knowledge