With recent improvements in Artificial Intelligence (AI) and Natural Language Processing (NLP), Chatbots have become an exciting tool for customer-centric organizations. Salesforce is at the forefront of these advancements with their Einstein Bot Platform, now generally available in the Summer ’18 release.
Unlike other bot platforms, Einstein Bot is fully integrated into Service Cloud – it can access Salesforce without Apex, and seamlessly transfer to an Agent without requiring an integration.
Chatbots provide a unique opportunity for organizations to support customers – and prospects – without requiring a real agent on the other end of the conversation.
Not sure how to get started? Our Einstein Bots 101 Webinar will get you up to speed: