I hope everyone had a great weekend. Summer 21 actually went live in the second wave of production instances (we've already requested our in-line reporting editing from customer service!) this weekend so by now, everyone has Summer 21. Normally we're more ahead of the curve with the blogging but I've…
Alright, we're on the last part of our Spring 20 release write-up. It's getting hard to keep up with all of the different products & clouds, but even with just the areas we write about, this was a huge release. In Part 1 we discussed the Sales Cloud and Platform…
Welcome to part 1 of what will be an ongoing blog series covering different aspects of how manufacturers can leverage Salesforce to provide better customer service for their customers. Customer service in manufacturing is a pretty broad subject - on top of that, manufacturing as a whole is a pretty…
"The Pool Guy" is a classic Seinfeld episode where due to yet another crazy and highly unlikely series of events, the gang finds themselves in a ridiculous situation. In this episode, Kramer gets a new phone number which is one digit off of the Movie Phone service's phone number. So,…