First, I hope everyone had a happy and safe New Year. Personally, I was very happy to see it was a quiet New Year's and sort of hoping 2016 stays that way. Alright, in Part 1 of our Spring 16 write-up, I was on the verge of going to see…
It's time for yet another salesforce release and the Summer 15 release notes are now available to review. In Part 1, we covered all of the new features around Sales Cloud, salesforce1 and the platform updates. In this part we are going to cover all of the Service Cloud enhancements…
As the first big storm of the year is hitting a lot of the north, Spring 15 is coming around the corner. This is part two of a three part write-up and is focused on the Service Cloud features for Spring 15. The parts of the full write-up are broken…
In Part 1, we discussed the new Winter 15 features for Sales, Salesforce1 and the Platform. For Part 2 we're going to focus on Service Cloud. (As a reminder, Part 3 will be covering Chatter, Communities and Work.com). Let's have at it. As always, no particular order: Email-to-Case - Really…
In Part I we covered the new features in Summer 14 for Sales, Salesforce1 and the platform. For Part 2, we covered all of the collaboration features - Chatter, Communities and Work.com enhancements. Now, for Part 3, we're going to be covering Service Cloud - all of the features supporting…
The Salesforce Spring '14 release notes are out, and clocking in at 323 pages, it's another big list of features to digest. In case you haven't seen the announcements, the release itself has been pushed back about a month, and the new release dates are here. Being too big for…
We recently did a Lunch & Learn for our Service Cloud customers to demonstrate all of the new features to the Case Feed. (our next Lunch & Learn in on Advanced Reporting Features) Case Feed came out about 3 releases ago in Spring 12 and salesforce has steadily been adding…