I hope everyone had a great weekend. Even with the social distancing, it was good to get out of the house a bit as we are finally getting some good weather out here in New England. We actually hit a local state park and hiked in the trails with the…
For most field service teams, getting to the destination to perform the service is priority one, two and three. There's a lot of logic that goes into getting the right person to the right place at the optimal time, but not being able to get to that right place breaks…
Happy 2020 everyone! Hopefully, this year and decade is a terrific and productive one for you. I thought it was going to be annoying have Christmas and New Years on a Wednesday, but it actually wound up working out where the traffic wasn't as bad and the re-entry on 1/2…
Gorgeous day out here in New England (finally) and it makes you actually feel like summer truly is around the corner. Right along with the real summer is the Summer 19 release which is another big one. In our first post, we covered all of the Sales Cloud, Sales Cloud…
Hope everyone had a terrific New Year. 2019 is already shaping up to be an exciting year in the Salesforce world and Spring 19 is a big part of it. We covered the Sales Cloud, Einstein Sales Cloud and Platform changes coming in our first post and it was clear…
Winter 19 is out to the last of the instances with this weekend's releases, so everyone can now get at all of the features. Normally by now we've already finished our release write-ups but I had a ton of travel with Dreamforce (which unfortunately wipes out most of two different…
Happy Memorial Day everyone and I hope you're enjoying the weekend. The Summer 18 release is just a couple of weeks from going live and this is part 2 of our release write-up. In Part 1 we focused on the Sales Cloud, Einstein Sales Cloud and some of the general…
I hope everyone had a terrific New Year and that you're staying warm in this deep freeze. Hopefully things start thawing out soon and a good precursor to the real spring coming is that Salesforce Spring 18 is just a few short weeks away from going live. The release notes…
As of this weekend, Winter 18 is live and everyone is able to get at the packed release. We're on our last post covering the Winter 18 features and in this one we'll be doing a special focus on all of the Field Service Lightning features. Just as a reminder,…
Summer 17 is just around the corner with a whopping 550 page release notes and we're digging into all of the great new features that are coming. In Part 1, we covered all of the new Sales Cloud features including the Lightning and Einstein updates that are for Sales. In…
Spring 17 will be here shortly and the release notes are officially out. As always, we're diving in and writing about all of the terrific and interesting new features that are included in the over 450 pages of release notes. Last week we covered the Sales Cloud features. Spring 17…
Welcome to Part 2 of our Winter 17 write-up. Our first part focused on Sales Cloud, Force.com and the new Lightning Experience features for Sales Cloud. This part focuses entirely on Service Cloud. This is a massive release for Service Cloud and includes the beginning of the Service Cloud migration…
The Summer 16 release notes are out and we're now on part 2 of our part 4 write-up of salesforce's 50th release. In part 1 we covered all of the Lightning Experience, Sales Cloud, salesforce1 and platform changes. In this part we're going to cover all of the Service Cloud…
First, I hope everyone had a happy and safe New Year. Personally, I was very happy to see it was a quiet New Year's and sort of hoping 2016 stays that way. Alright, in Part 1 of our Spring 16 write-up, I was on the verge of going to see…