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Salesforce Omni-Channel Webinar

With the release of Omni-Channel and Presence, Salesforce has completely changed how Cases and Work can be distributed to your teams. There's no longer the need to just drop Cases into a Queue and hope the right team members grab them on time without cherry picking around the really hard…

Salesforce Winter 15 New Features – Part 2

In Part 1, we discussed the new Winter 15 features for Sales, Salesforce1 and the Platform. For Part 2 we're going to focus on Service Cloud. (As a reminder, Part 3 will be covering Chatter, Communities and Work.com). Let's have at it. As always, no particular order: Email-to-Case - Really…

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