Happy Memorial Day everyone and I hope you're enjoying the weekend. The Summer 18 release is just a couple of weeks from going live and this is part 2 of our release write-up. In Part 1 we focused on the Sales Cloud, Einstein Sales Cloud and some of the general…
I hope everyone had a terrific New Year and that you're staying warm in this deep freeze. Hopefully things start thawing out soon and a good precursor to the real spring coming is that Salesforce Spring 18 is just a few short weeks away from going live. The release notes…
Summer 17 is just around the corner with a whopping 550 page release notes and we're digging into all of the great new features that are coming. In Part 1, we covered all of the new Sales Cloud features including the Lightning and Einstein updates that are for Sales. In…
At GearsCRM, we officially launched our Service Cloud Practice almost five years ago. The timing was ironic because it was a month before Oracle announced their acquisition of RightNow. At the time, RightNow was a stand-alone software company and they were a leader in the B2C Customer Service space. Salesforce…
Spring 17 will be here shortly and the release notes are officially out. As always, we're diving in and writing about all of the terrific and interesting new features that are included in the over 450 pages of release notes. Last week we covered the Sales Cloud features. Spring 17…
The Summer 16 release notes are out and we're now on part 2 of our part 4 write-up of salesforce's 50th release. In part 1 we covered all of the Lightning Experience, Sales Cloud, salesforce1 and platform changes. In this part we're going to cover all of the Service Cloud…
First, I hope everyone had a happy and safe New Year. Personally, I was very happy to see it was a quiet New Year's and sort of hoping 2016 stays that way. Alright, in Part 1 of our Spring 16 write-up, I was on the verge of going to see…
Winter 16 is nearly upon us and Dreamforce is now behind us (although, I'm sure some are still recovering). In Part 1 of our Winter 16 write-up we went into a deep dive of Lightning Experience - the new user interface that is a lot more than just a new…
It's time for yet another salesforce release and the Summer 15 release notes are now available to review. In Part 1, we covered all of the new features around Sales Cloud, salesforce1 and the platform updates. In this part we are going to cover all of the Service Cloud enhancements…
As the first big storm of the year is hitting a lot of the north, Spring 15 is coming around the corner. This is part two of a three part write-up and is focused on the Service Cloud features for Spring 15. The parts of the full write-up are broken…
In Part 1, we discussed the new Winter 15 features for Sales, Salesforce1 and the Platform. For Part 2 we're going to focus on Service Cloud. (As a reminder, Part 3 will be covering Chatter, Communities and Work.com). Let's have at it. As always, no particular order: Email-to-Case - Really…
In Part I we covered the new features in Summer 14 for Sales, Salesforce1 and the platform. For Part 2, we covered all of the collaboration features - Chatter, Communities and Work.com enhancements. Now, for Part 3, we're going to be covering Service Cloud - all of the features supporting…
The Salesforce Spring '14 release notes are out, and clocking in at 323 pages, it's another big list of features to digest. In case you haven't seen the announcements, the release itself has been pushed back about a month, and the new release dates are here. Being too big for…
The Salesforce Winter '14 release notes are out, and it's another big one. In the first part, we covered the Sales, Chatter & Platform updates. In this part, we'll cover Service and Communities as well as a few features that tie in nicely with them. As always, in no particular…
In Part I, we discussed how the Salesforce Summer '13 release notes are out and that this was a big enough release (258 pages in all!) that we needed two posts to cover it. In Part 1, we covered the overall platform and Sales Cloud enhancements. For this part, we're…
We recently did a Lunch & Learn for our Service Cloud customers to demonstrate all of the new features to the Case Feed. (our next Lunch & Learn in on Advanced Reporting Features) Case Feed came out about 3 releases ago in Spring 12 and salesforce has steadily been adding…