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As Director of Technical Architecture at GearsCRM, Nicole manages and supports the strategic technical initiatives for our organization along with the Technical Architect team. Her responsibilities include architecting complex software solutions, managing our internal business and technical processes, collaborating company-wide to ensure effective best practices, standards and streamlining of our software development life cycle to accommodate our versatile client base. She oversees the development process for our clients from inception to completion and collaborates with our Data Services team to provide integration and data migration strategies and solutions.

Nicole brings a strong background and extensive knowledge of the Salesforce platform, architecture and integrations, having previously worked on major Salesforce implementations and global integration projects for Fortune 500 companies.

Nicole’s background includes 20 years of a versatile career in technology with multi-industry experience delivering large scale software implementations. Her previous roles include Director of IT for a startup, Director of Consulting Services, Senior Technical Project Manager, 10 years of Microsoft .NET application development, project management, business analysis, business process re-engineering and change management. Nicole’s technical certifications include Microsoft Certified Solution Developer and Certified Scrum Master in Agile Technologies. Nicole brings a business perspective to technology management along with strong leadership, communication, organization and interpersonal skills. Her collaborative and adaptive leadership style and ability to build and motivate teams fosters truly cohesive team environments. She is well-known for her positive, “can do” attitude, empowering “servant leader” approach and infectious sense of humor. She is a graduate of Miami University in Oxford, OH where she studied Management Information Systems and Psychology.

When not serving as the GearsCRM and Salesforce cheerleading captain, you can find Nicole at a ballet, yoga or Orange Theory class, a Blackhawks game [season ticket holder since ‘08] or other Chicago sporting event [Bears, White Sox, ND], jogging along the Chicago lakefront and volunteering as a strong advocate for human and animal rights.

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