Chatbots are quickly becoming an important tool in the customer support arsenal, used by savvy companies to improve customer satisfaction and increase case deflection for their customer service teams.
Customers don’t want to feel like they’re wasting their time, so we design a natural Einstein Bot interaction geared towards customer satisfaction. Our methodology employs a two tiered approach that builds a solid foundation with constant iteration so your chatbot is always evolving.
Chatbot Methodology
A good bot constantly evolves based on customer feedback, current lexicon and new advances in AI. The GearsCRM team remains engaged throughout, working with you and your Chatbot to provide guidance and best practices.
As one of the first Salesforce Partners to specialize in the Service Cloud, we have years of proven success working with customer support organizations. We’ve leveraged that expertise to build a natural, agentless experience that improves customer satisfaction – while ensuring that an agent is just a word away.