Improve your customer service organization by having a streamlined CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry-leading Service Cloud offering.
Salesforce Spring 22 Features – Service Cloud, Service Cloud Voice and Service Cloud Einstein
Last week we dove into all of the Sales Cloud & general enhancements coming with Salesforce's Spring 22 release and as usual, for our next post, we're venturing into the…
Salesforce Winter 22 Features – Field Service & Salesforce Scheduler
Salesforce's Winter 22 is almost here - it will start hitting production instances this weekend and wrap up on 10/9. With the release getting close, we're right in the middle…
Salesforce Winter 22 Features – Service Cloud, Service Cloud Voice, Surveys and Service Cloud Einstein
Trying to cover all of the new Winter 22 features in the Service Cloud umbrella with one post has become impossible - or rather, it'd be possible, but it would…
Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.
Chatbots are quickly becoming an important tool in the customer support arsenal to improve customer satisfaction and increase case deflection for customer service teams.