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Improve your customer service organization by having a crisp CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry leading Service Cloud offering.

Just some of the Service Cloud services we offer:
  • Case & Ticket Management
  • Advanced Service Cloud features such as:
    • Service Cloud Console
    • Case Feed
    • Live Agent
    • Entitlement Management
  • Customer Community
  • Knowledge Base
  • Email & Web-to-Case
  • Case Reporting & Dashboards
  • Case Routing & Escalation
Service Cloud Specialties
Field Service Lightning

Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.

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