Improve your customer service organization by having a streamlined CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry-leading Service Cloud offering.
Salesforce Service Cloud Voice – Spring 21 Features
The Spring 21 release is right around the corner and it's getting so big we're trying to do eight posts about it instead of the usual four. As I mentioned…
Salesforce Spring 21 Features – Service Cloud, Surveys and Service Cloud Einstein
Happy 2021 everyone. I hope all of you had a safe and happy New Year's weekend - one of the only few good things 2020 did was put Christmas and…
Salesforce Service Cloud Voice – Overview & Winter 21 New Features
With Winter 21 being such a large release, we've decided to turn our usual 4-post release write-up series into a 5-parter (we probably could have done 6, but I'd definitely…
Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.
Chatbots are quickly becoming an important tool in the customer support arsenal to improve customer satisfaction and increase case deflection for customer service teams.