Improve your customer service organization by having a crisp CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry-leading Service Cloud offering.
Salesforce Summer 20 Features – Service Cloud, Einstein for Service, Einstein Bots and Field Service Lightning
I hope everyone had a great weekend. Even with the social distancing, it was good to get out of the house a bit as we are finally getting some good…
RPA for Service Cloud Q&A
Thanks to everyone who joined our webinar, RPA For Salesforce Service Cloud. For those of you who missed it, you can watch the recording here. We received some great questions…
Extend Salesforce Service Cloud with RPA to Eliminate Manual Work
Before getting into the RPA details, I just want to say I hope all of you are healthy and doing as well as you can with the current pandemic. These…
Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.
Chatbots are quickly becoming an important tool in the customer support arsenal to improve customer satisfaction and increase case deflection for customer service teams.