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Service Cloud

Improve your customer service organization by having a streamlined CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry-leading Service Cloud offering.

Just some of the Service Cloud services we offer:
  • Case & Ticket Management
  • Advanced Service Cloud features such as:
    • Service Cloud Console
    • Case Feed
    • Omni Channel
    • Entitlement Management
  • Digital Engagement
  • Customer Community
  • Knowledge Base
  • Email & Web-to-Case
  • Case Reporting & Dashboards
  • Case Routing & Escalation
Service Cloud On The Blog
Service Cloud Specialties
Field Service Lightning

Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.

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Einstein Bots

Chatbots are quickly becoming an important tool in the customer support arsenal to improve customer satisfaction and increase case deflection for customer service teams.

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