Improve your customer service organization by having a crisp CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry leading Service Cloud offering.
Salesforce Summer 19 Features – Service Cloud, Einstein for Service and Field Service Lightning
Gorgeous day out here in New England (finally) and it makes you actually feel like summer truly is around the corner. Right along with the real summer is the Summer…
Salesforce Spring 19 Features – Service Cloud, Einstein for Service & Field Service Lightning
Hope everyone had a terrific New Year. 2019 is already shaping up to be an exciting year in the Salesforce world and Spring 19 is a big part of it.…
Salesforce Winter 19 Features – Service Cloud, Einstein Bots & Field Service Lightning
Winter 19 is out to the last of the instances with this weekend's releases, so everyone can now get at all of the features. Normally by now we've already finished…
Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.
Chatbots are quickly becoming an important tool in the customer support arsenal to improve customer satisfaction and increase case deflection for customer service teams.