Service Cloud

Improve your customer service organization by having a crisp CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry leading Service Cloud offering.

A few Customer Service services we offer:
  • Case & Ticket Management
  • Advanced Service Cloud features such as:
    • Service Cloud Console
    • Case Feed
    • Live Agent
    • Entitlement Management
  • Customer Community
  • Knowledge Base
  • Email & Web-to-Case
  • Case Reporting & Dashboards
  • Case Routing & Escalation
Customer Support Specialties
Field Service Lightning

Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.

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