Improve your customer service organization by having a crisp CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry leading Service Cloud offering.
Salesforce Winter 20 Features – Service Cloud, Einstein for Service and Field Service Lightning
A bit of an international edition for this one, as I'm up in Toronto for the weekend and writing it on the road. I had the awesome pleasure of seeing…
Salesforce Summer 19 Features – Service Cloud, Einstein for Service and Field Service Lightning
Gorgeous day out here in New England (finally) and it makes you actually feel like summer truly is around the corner. Right along with the real summer is the Summer…
Salesforce Spring 19 Features – Service Cloud, Einstein for Service & Field Service Lightning
Hope everyone had a terrific New Year. 2019 is already shaping up to be an exciting year in the Salesforce world and Spring 19 is a big part of it.…
Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.
Chatbots are quickly becoming an important tool in the customer support arsenal to improve customer satisfaction and increase case deflection for customer service teams.