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Salesforce Spring 22 Features – Experience Cloud

Spring 22
1. Salesforce Spring 22 Features – Lightning Sales Cloud, Einstein Sales Cloud, and General Enhancements
2. Salesforce Spring 22 Features – Service Cloud, Service Cloud Voice and Service Cloud Einstein
3. Salesforce Spring 22 Features – Experience Cloud
4. Salesforce Spring 22 Features – Field Service
5. Salesforce Spring 22 Features – Salesforce Flow
6. Salesforce Spring 22 Features – Manufacturing Cloud & Rebates Management

Its been almost 4 months since I decided to start planning for a new career as an influencer and blogger. Needless to say, it’s been a slow start. Since the announcement of our exciting merge with PixelMedia and Docmation, I’ve decided to lay low. I wouldn’t want to overshadow that news with my earth-shattering Salesforce content and commentary. The good news is, my head is now clear and I can focus ALL my energies back on Experience Cloud, and just in time because we are dropping our Spring 22 Release Blog Series!

General Spring 22 Experience Cloud Enhancements

Let’s get it out of the way, we have another NAME CHANGE! If you find yourself spending countless hours looking for the Salesforce CMS App in your App Launcher, I’m here to let you know that it’s been renamed to…

::drumroll please::

Digital Experiences

And if you are wondering, the answer is “yes, this name change has the same energy as last releases template name change from Build Your Own to Build Your Own (Aura).”

A couple of other general, cute Experience Cloud updates:

  • You can archive sites now! So, if you want to deactivate your site, but don’t want to delete it, but you also don’t want it to count against your # of communities… now you have an option!
  • Looks like Customer Community licenses support 6x as many members as before! And if you have CC+ or Partner Community members with account role optimization, it’s 4x. (PS – if you’re confused about license types, I break them down here in a deliciously themed blog post.)

LWR Enhancements

As expected, we are seeing a handful of updates to the new LWR templates, making them more palatable as an option when building your custom lightning community. A big one is we have a Beta for multilingual sites. With this, you will be able to publish sites in up to 20 different languages. You can also build localized component labels using custom labels, and your users have access to the language selector as a component (these two are not in Beta, they will be GA).

Salesforce has also added new branding fonts to these templates and you can now use the complete library of Google fonts. Now, you can select from dynamic font styles, headings, and decorations for all types of text. You have your choice of all Google fonts (but, personally, I’d stay away from some… I’m looking at YOU Press Start 2P – unless you are creating a Site to share your best cheat codes for Oregon Trail; gotta avoid that Dysentery at all costs).

I think I just dated myself. Now the kids will know, and I will never be a successful influencer. Sigh. I digress…

You can also set different base font sizes based on the delivery device, mobile or desktop, and you can do this in rems or pixels. Rems are more responsive, whereas pixels do not adapt to different browsers or devices. This is a nice addition, considering Experience Cloud is mobile-first!

A few other LWR specific updates:

  • We have a couple new components in the LWR Template – Overlap and Card, and Columns
  • Designers can now override styles default HTML tag, which allows improvement within accessibility
  • You can now track events in standard components that are light DOM enabled. Prior to this release, it was difficult to integrate third-party analytics in components in this template. There are 16 components that will be light DOM enabled. Hopefully, they open this up to all components, and custom ones as well.
  • The lead form is getting a makeover, but it’s not the sexy “new kitchen” kind. It’s more the operational “new furnace” kind. This component will now be using micro-batching technology, allowing your site to handle lots more requests per minute!

I do think we will continue to see 4-5 major improvements every release to beef up these LWR templates. My guess is eventually, this template will end up being the go-to template for Experience Cloud. Please don’t take my word on it, I’ve been wrong before:

Making on-point predictions since 2010

Man, was I ever so, so very wrong.

Aura Template Updates

There are only a handful of these updates.

::a tear flows down my cheek::

I don’t know why it makes me so sad, but I just love a new exciting standard component and it’s been a while since we’ve seen one. Either that or can we at least get an update to self-registration? Maybe an improvement to Mobile Publisher? Better notification functionality within the site? How about a more cohesive way for customers to communicate with you without using Case Feed?

Not in this release? Ok, we will settle for:

  • The Marketing Cloud Form Component is now GA, allowing you to collect and send contact information from Experience Cloud to Marketing Cloud seamlessly.
  • Another small but needed improvement we are seeing is with the automation of the CMS Collection slides. Before users had to manually advance to the next slide, now you can set it to autoplay.

Site Performance Updates

This is the part of the blog where I literally can’t come up with something funny or creative to say… because there is NOTHING funny or creative about improving site performance. It’s serious business and deserves the right tone. Let’s get down to business:

  • The Service Not Available (SNA) page is automatically enabled for sites using enhanced domains and Salesforce’s CDN for Digital Experiences. You can customize the page to fit your brand, or use it as-is.
  • During site outages, keep users on the same web address instead of redirecting them to a Service Not Available page on a different URL. When the site comes back online, any refresh will take them right back.
  • Any new sites created after Spring ‘22 will have Account Role Optimization turned on by default if you have role-based community licenses.
  • Before this release, if you were using a shared certificate for SFs CDN, and you wanted to switch to a single certificate, you would experience some downtime. After this release, you will not! The benefits of a single certificate are better security and a single-branded environment.
  • You now have the ability to put your site in “Maintenance Mode” when making updates. When “offline” you can display a Service Not Available message to non-admin and customer users.
  • We are seeing micro-batching to process self-registrations on high traffic sites (this was beta in the last release). At first, I was like, what lucky dog is getting more than 500,000 registration requests per day? But Salesforce reminded me, things like event ticketing, vaccine scheduling, etc. fit this mold.

Guest User Updates

Alert Alert! There are more changes to Guest User security. It’s always important to double-check that none of these will affect you. Guest User access is typically for your public site users and when something goes wrong, it’s a brand killer, an awful user experience, and your support team will get inundated with questions they probably wouldn’t know the answer to. For a super-duper-really-realistic example:

Guest User: Help! I can no longer view all, modify all, edit, and delete records on your force.com Site!
Support Rep: Well that’s because Salesforce has removed the permission set license that contains those permissions for users like you! Going forward, you will only be able to read and create. We are so sorry about the inconvenience, here is a 20% off of one full-price item coupon for your next visit.

Or…

Guest User: Me again, so sorry to bother you! It seems I cannot run flows on your site!
Support Rep: Let me look into that. Oh, it looks like because the Run Flows permission has been discontinued for Guest Users, I need to pop directly into the flow and give you access there! Thank you so much for the heads up, we need more customers like you!

Or…

Guest User: Me again, ugh, so sorry! Help! I can’t see products anymore on your website!
Support Rep: Oh, that must be because now I need to create a guest sharing rule so you can view those records. I have that fixed in a jiffy (but not before I test in a Sandbox, because that is a best practice).

But for real: keep an eye out for these. Specifically on the product sharing rule update. If you are sharing products with your guest users, I highly recommend you read through this and make any necessary updates.

I’ve now sneakily told you the three guest user updates coming with this release… AAAAAAAAAND SCENE

Security and Sharing

Nothing too crazy here either, which, when it comes to security and sharing, is a good thing. Unless of course, Salesforce is releasing some super awesome sharing functionality like formula-based sharing for Community Users (spoiler alert: that’s on my wishlist), then no news is good news.

  • With Spring ‘22 you can set up single sign-on with your Slack credentials. Now you can let your customers log into Salesforce with their Slack credentials and access Slack data right in Salesforce
  • Utilize the “Enhanced Personal Information Management” permission to block 30 personal information fields (by utilizing a field set). This way, users cannot view personal information in your user records, such as address, phone number, email, favorite Backstreet Boy, etc.
  • When you create criteria-based sharing rules, you can now choose whether you want to include records owned by high-volume users.
  • A little sharing update for MDF (Marketing Development Funds) data. Now you can share data via sharing sets for budgets, allocations, requests, and claims.
  • Lastly, SF has increased the HSTS header max-age value to 2 years, to adopt the latest recommendations for HSTS preloading deployment

That’s a wrap on the Experience Cloud Release for Spring ‘22. No major bombshells, but we’ve seen consistent small updates over the last couple of releases. This gives us time to take it in, and prepare for whatever the “big one” is, any guesses? Tell us in the comments!

I personally can’t wait to see how the Slack acquisition shakes things up for Experience Cloud. I hope it improves the experience around community and case communication; we shall see! As always, if you want help with any of these new features, please reach out and one of our Solution Architects will get in touch!

Jill Penfield

Jill is a 4x certified Solutions Architect, Experience Cloud Specialist, and Principal Client Director at GearsCRM. She is passionate about helping customers achieve their goals in new implementations and ongoing enhancements. Jill is knowledgeable in all the Salesforce clouds and loves finding the perfect solutions to fit her customers' internal processes, as well as meet the needs of their external audiences (Sites!). She has been working with Salesforce for 10+ years.

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