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Life at Gears – Caitlin Wilkie, Principal Consultant

Have you ever wondered what life is like as a consultant? Or what it’s like to work from home every day in a fully virtual company? Wonder no more – the “Life at Gears” series features our employees talking about a typical day-in-the-life at Gears, explaining their roles and showing off their home office spaces.

If you haven’t heard, Gears is growing in 2020, and we are currently hiring for multiple positions. We have an amazing team at Gears, and what better way to showcase these individuals, and the variety of roles at Gears, than to let our employees share their stories themselves? The series continues with Caitlin Wilkie, Principal Consultant.

Caitlin Wilkie, Principal Consultant
Caitlin Wilkie, Principal Consultant

What is your role at Gears?
My formal title is “Principal Consultant.” Over my nearly 4 years at Gears, this means I typically get pulled in to be the senior resource, and occasionally fighting fires, helping on projects that need all hands on deck due to their level of complexity. I enjoy the role as it allows me to have my hands in multiple clouds.

What does a typical day look like for you?
Typically wrangling cats, which is the term we use internally when we’re chasing down open items, making key decisions and keeping track of internal resources or our clients’ action items. I’m a morning person based on the East Coast, so I like to get up early and tackle my email before most of our CST/PST folks get online. From there I’m all about identifying the day/week’s highest priorities and working as efficiently as possible to make it happen. My day also involves a desk scattered with cups because I can’t seem to manage to walk to the sink and A LOT of snacks!! I’m currently pregnant, and can’t wait to get back to my more than 1 cup of coffee regiment!!!!

What’s been your most interesting project so far?
I really enjoyed working on a Service Cloud implementation for a high-end retailer, especially because this was our first Retail project. It was a new space for us and a fun chance to get to prove the benefits of Salesforce to an unexplored industry. It was a mix of data, service, CTI, GearsDesign products and much more! It was fun to work with a high-end company and really bring some much-needed modernization to their behind-the-scenes systems.

Caitlin and her husband

How has Gears helped you in your career development?
Always having been a self-starter, being at a company that looks for that and embraces that trait has helped expand my confidence and my knowledge of Salesforce. I like a good challenge, so whether it is taking on a new Salesforce product we haven’t implemented before, helping clients wrap their heads around new technologies, managing multiple phases, or just navigating a complex implementation – I enjoy the challenge of proving how awesome Gears is and proving to myself that I can do it.

What’s your favorite thing about working for Gears?
This answer is always an easy one to answer when asked – it’s the people. I’ve never been so lucky to work with people who TRULY care about helping others out and who enjoy sharing their wealth of knowledge. I’m still impressed each day with the culture Gears has built especially considering that we are a totally remote company.

When you’re not on-the-clock, how do you spend your time?
Well, these past 7 months have been more about putting my feet up than normal with growing this baby. Outside of pregnancy, which often provides a nice waddle, ouch that hurts type of day, I’m typically an active person. I love being in the woods with the dog, out on the mountain skiing, going fishing or anything where you can get your hands dirty. I also enjoy spending my time in the kitchen whipping up some sort of yummy meal and enjoying a glass of wine (I can’t wait for wine again).

Caitlin’s office-mate, Rudy

If you were trapped on a deserted island, what one thing would you want to bring with you?
Other than the obvious answer like “my loved ones” I’d bring my dog (sorry to my husband) as she’s the best cuddle bug, hole digger, swimmer, can carry limbs/sticks taller than me, and warns of possible danger – she’s your girl if you want a good partner in crime.

Do you have advice for anyone getting ready to work from home full time?
Make your workspace feel like you’ve actually left the house and ensure that it’s dedicated to work. Set the expectations for yourself and your family that “this is where you work,” as it’s easy to think “oh they are home, how easy is that.” Be careful about always wearing comfy clothes or you could sneakily gain 20lbs without even knowing it. Get a comfortable chair for yourself, your body and your back will thank you. If you’re a stander, be sure to get an antifatigue mat to stand on!!!

Thanks to Caitlin for taking the time to share! If Caitlin’s role sounds like the job for you, check out our open positions and learn more about working for Gears. We look forward to introducing you to more of the team through the “Life at Gears” series!

Jaclyn Sergeant

Jaclyn is the Senior Director of Marketing and Customer Experience at Gears and has been with the company since 2011. She has a background in marketing operations, horrible taste in music, a love of cooking and a passion for enjoying a good pinot with friends.

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