skip to Main Content

Introducing PinPoint – Salesforce SOS for Manufacturing

"The Pool Guy" is a classic Seinfeld episode where due to yet another crazy and highly unlikely series of events, the gang finds themselves in a ridiculous situation. In this episode, Kramer gets a new phone number which is one digit off of the Movie Phone service's phone number. So,…

New Lightning Salesforce Editions

Yesterday at a special broadcast for the FY17 kickoff, salesforce made a bunch of announcements about new products coming, but also announced upcoming changes to their license editions. Some interesting changes here that will impact both future customers as well as all of the existing customers. Basically, on 5/1/16, existing…

Block Sensitive Data or Patterns in salesforce

With the Winter 16 release, salesforce released a feature that allows admins to block certain patterns from being captured by Live Agent chats. This was really the first time salesforce had released a feature to address what happens if you accidentally capture sensitive information from your customers. The fact is…

Diversity at Gears

Lately a lot of the technology leaders have been publishing the diversity stats of their employees. Google, Twitter, Facebook and obviously our favorite tech company Salesforce have all published these and salesforce in particular has even launched several initiatives to ensure equal pay and more diversity across their employees. This…

Back To Top