The Spring 21 release is right around the corner and it's getting so big we're trying to do eight posts about it instead of the usual four. As I mentioned in our first post, we are going to have the core longer posts on the big clouds but then more…
Hi all, it's that time of the quarter again. Yes, that Salesforce specific season where you and your loved ones geek out over Salesforce Release Notes! As a follow up to our webinar on High Velocity Sales (if you missed it, don’t fret, grab yourself a drink, snuggle up by…
For many companies, 'work' has looked very different this year due to the impact of COVID. At Gears, we have been a fully remote company since 2009, so we are very used to working from home. Of course, many of us have had to adapt to also sharing our once…
Happy 2021 everyone. I hope all of you had a safe and happy New Year's weekend - one of the only few good things 2020 did was put Christmas and New Year on a Friday so we can all have long weekends. It was definitely needed after that year. Like…
I hope everyone out there had a Happy Holidays and even though this probably wasn't a normal holiday for you, that you were able to enjoy it and have some time with your family. As with almost everyone, I'm looking forward to 2020 being over with and letting 2021 have…
Thanks to everyone who was able to join us for last week's webinar, Introduction to High Velocity Sales. We received a lot of really great questions during the session and we wanted to recap all the questions in a blog post. If you missed the session, be sure to check…
With a global pandemic, devastating natural disasters, and unprecedented economic volatility, 2020 has been a difficult year for so many – for individuals, for families, and for organizations. At Gears, we believe that it’s important to give back to our communities and support the needs of organizations that are helping…
I'm a little late with this last post as everyone has Winter 21 as of last weekend. It's a big release and we wound up breaking up our blog into 5 parts due to that - and maybe that was a little ambitious as we're getting this last one out…
Winter '21 went live in the remaining production orgs over the weekend. This is a huge release, so we'll be covering all the features in five posts. We dug into Sales Cloud and platform features, learned all about what was new in Service Cloud and Field Service. We covered the…
Today we’re changing it up a bit on the blog to talk about a cause near and dear to our hearts, The Budsies Pals Program. Each year, Budsies Pals works with children's hospitals to bring the magic of comforting stuffed animals to kids who are in need of comfort and…
With Winter 21 being such a large release, we've decided to turn our usual 4-post release write-up series into a 5-parter (we probably could have done 6, but I'd definitely need more help writing these if we went there). Our first post focused on Sales Cloud and the new platform…
Service Cloud Voice was the big announcement at Dreamforce 2019, and now that it is available, it has not disappointed. Service Cloud Voice leverages Amazon Connect to offer some amazing pre-built functionality, and you can take advantage of Amazon services like S3 storage, LEX voice bots, and more to further expand…
In our first Winter 21 post, we covered the Sales Cloud and general features that are coming out in what is a monster release, with dynamic page layouts and Salesforce Anywhere being the two big ones and a slew of other enhancements. For this post, we're going to focus on…
It's hard to believe, but Winter 21 is already almost upon us (for important dates, check out here). Summer 20 was delayed a bit, so that's definitely part of the quick turn-around, but I think everyone is just feeling that time, in general, is hard to get a handle on.…
Thanks again to everyone who was able to join us this week on our Service Cloud Voice (SCV) webinar, the latest in our Service Cloud Lunch & Learn Series. If you missed the session, you can check out the recording here. We had a lot of great questions come in…
Our final post in the Summer '20 recap series is dedicated to Pardot! New Features and Enhancements coming to Pardot Worth Getting Excited About Before getting into the slew of exciting new functionality and enhancements coming to Pardot in the Summer ‘20 Release, it’s worth pointing out that if you…