With Summer 18 chatbots have been delivered to the Salesforce masses with the introduction of Einstein Bots. We talked about this a bit in our Summer 18 Service Cloud write-up, but this is a big enough feature that we're going to dedicate a whole post to it and how it…
Summer 18 is already out across everyone's instances. We had our upgrade this weekend and we're already setting up some of the new features (as predicted, it's only been 2 days and that scuba-diving bear is already freaking me out when I'm waiting for Lightning to load. He just has…
Happy Memorial Day everyone and I hope you're enjoying the weekend. The Summer 18 release is just a couple of weeks from going live and this is part 2 of our release write-up. In Part 1 we focused on the Sales Cloud, Einstein Sales Cloud and some of the general…
Even though for those of us in New England it feels like Winter just ended, Summer 18 is right around the corner and the release notes are out. (I have to admit, I am not sure about the Summer 18 logo though. First, I'd never want to go snorkeling with…
GDPR is fast approaching and it is going to have an impact on nearly every organization. The question really is - will that impact be general confusion and sometimes chaos on exactly how a company is responding to GDPR or will the impact be a meaningful and thought-out plan of…
This is the fourth and final part of our Spring 18 write-ups. As a quick reminder, we covered Sales Cloud in our first point, Service Cloud and Field Service in our second and then Communities in our previous post. Lately, our last post has touched on a floating topic. For…
Welcome to the third post of our four part Salesforce Spring 18 release write-ups. In part one we covered all of the Lightning Sales Cloud, Sales Cloud Einstein and platform changes. Part two was all about Service Cloud and Field Service Lightning. For this part we'll be covering all of…
I hope everyone had a terrific New Year and that you're staying warm in this deep freeze. Hopefully things start thawing out soon and a good precursor to the real spring coming is that Salesforce Spring 18 is just a few short weeks away from going live. The release notes…
Happy Holidays to everyone and I hope you're all getting ready for a great New Year and ready for an exciting 2018. It's been like clockwork now for 3 straight years in that Salesforce unveils the release notes right before Christmas - delivering a great present to all of us…
Happy New Year! Gears is starting 2018 with a big push to try and fill multiple positions. For those of you that don't know us, we are a Gold Partner of Salesforce based outside of Boston. We're a virtual company, so every position is a work from home position and…
You've spent a lot of energy, time and money building out your Salesforce Community. As part of that Community, you've worked hard to develop content for your members such as Knowledge Articles, Marketing Collateral, or even static pages that contain important information about your company or Community. Unfortunately, this isn't…
As of this weekend, Winter 18 is live and everyone is able to get at the packed release. We're on our last post covering the Winter 18 features and in this one we'll be doing a special focus on all of the Field Service Lightning features. Just as a reminder,…
Winter 18 starts rolling out next weekend and we've already covered all of the Sales Cloud and Service Cloud features. This is a huge release in general - the Winter 18 release notes are a massive 575+ pages of new features - but in particular this is a big one…
Winter 18 is just a few short weeks away from being released and right behind that is Dreamforce. Between the two, we are going to be inundated with a slew of new features. To start with, the Winter 18 release notes are a massive 575+ pages of new features. In…
Amazingly summer is over and September is here already. I hope everyone had a good summer and you're enjoying the last long weekend for a bit. With the end of summer, means Salesforce's next release is coming soon and sure enough, the Winter 18 release notes are out. I actually…
In our introduction to GearsDataMask, we spoke about how inadvertent PII / PID is a real problem for Service organizations. You can have processes in place for your agents to ensure that credit card numbers and social security numbers are stored in a secure way - if at all -…