You've spent a lot of energy, time and money building out your Salesforce Community. As part of that Community, you've worked hard to develop content for your members such as Knowledge Articles, Marketing Collateral, or even static pages that contain important information about your company or Community. Unfortunately, this isn't…
As of this weekend, Winter 18 is live and everyone is able to get at the packed release. We're on our last post covering the Winter 18 features and in this one we'll be doing a special focus on all of the Field Service Lightning features. Just as a reminder,…
Winter 18 starts rolling out next weekend and we've already covered all of the Sales Cloud and Service Cloud features. This is a huge release in general - the Winter 18 release notes are a massive 575+ pages of new features - but in particular this is a big one…
Winter 18 is just a few short weeks away from being released and right behind that is Dreamforce. Between the two, we are going to be inundated with a slew of new features. To start with, the Winter 18 release notes are a massive 575+ pages of new features. In…
Amazingly summer is over and September is here already. I hope everyone had a good summer and you're enjoying the last long weekend for a bit. With the end of summer, means Salesforce's next release is coming soon and sure enough, the Winter 18 release notes are out. I actually…
In our introduction to GearsDataMask, we spoke about how inadvertent PII / PID is a real problem for Service organizations. You can have processes in place for your agents to ensure that credit card numbers and social security numbers are stored in a secure way - if at all -…
Hope everyone is having a terrific summer. We are adding a bonus updates to our Summer 17 blog series (Sales Cloud, Service Cloud & Communities updates) as Salesforce CPQ Summer 17 was just recently made generally available. This is a big release with some cool new features. This release incorporates…
Welcome to part 1 of what will be an ongoing blog series covering different aspects of how manufacturers can leverage Salesforce to provide better customer service for their customers. Customer service in manufacturing is a pretty broad subject - on top of that, manufacturing as a whole is a pretty…
You're a Salesforce Service Cloud customer with your agents leveraging Salesforce to service each of your available channels. You've trained your agents never to put credit card or social security numbers directly into your Salesforce and you're feeling pretty good about your internal PII policies to avoid being fined or…
Hope everyone is having a great Memorial Day weekend. Right after Memorial Day, Summer 17 begins to hit in early June. It's a huge release with a crazy 550 page release notes. As always, we're writing about all of the great features and covered Sales Cloud in Part 1 and…
Summer 17 is just around the corner with a whopping 550 page release notes and we're digging into all of the great new features that are coming. In Part 1, we covered all of the new Sales Cloud features including the Lightning and Einstein updates that are for Sales. In…
Summer is almost here with Memorial Day right around the corner and just on time is the new Summer 17 release. Summer 17 will be hitting your instance in early June, and as always we're digging into the release notes discussing all the cool and exciting features. Summer 17 is…
As we discussed in our recent blog "6 Reasons Sales Cloud Users Need to Switch to Lightning Experience", we recently did a webinar to demonstrate all of those Lightning only features. Here are the topics we covered in the webinar: Customizable Homepages Customizable Page Layouts Lead and Opportunity Management Activity…
When most people think of Lightning Experience they think mostly about how it's a new look and feel for Salesforce and that's about it. Lightning Experience is much more than that. The past few Salesforce releases have been packed with features aimed at helping sales users to work smarter, faster…
The past few Salesforce releases have been packed with features aimed at helping sales users to work smarter, faster and be more productive – but these features are exclusive to Lightning Experience (LEX). If you’ve been considering migrating to LEX, now is the perfect time to take advantage of the…
Today, customers are demanding more personalized, efficient experiences when it comes to brand service and support. With new channels such as social media and messaging apps used to communicate with friends and family, your customers are coming to expect similar communication channels to get in touch with your business. Don’t…