Despite all of the challenges in 2020, we were able to have a very exciting year here at Gears and we're looking to build on that in 2021 and have our biggest year yet. We have a lot of ambitious plans for the year and to get there we are…
We are excited to announce that our File Redactor application is now generally available! I know many of you have been waiting some time for this functionality, so we’re really happy about this highly anticipated release. This app has been a passion project we’ve been working hard on for the…
Spring 21 starts hitting instances this weekend and this is our 7th and last release write-up! This one will wrap-up this monster release (although, there was still more to cover, it's just impossible to write about everything these days). For this post we're going to focus on the collaboration features…
Our latest release roundup series for the Spring ‘21 release breaks down some of the highlights that Pardot admins have to look forward to in the forthcoming Pardot Spring ‘21 Release. To check out the full list of enhancements coming to your Pardot org come February 15, 2021, check out…
LEADING technology consultancy GearsCRM is celebrating closing out 2020 with expanded service offerings and a new office in Canada. The firm, which is headquartered in Needham, MA, now has more than 500 clients on its books across industries such as manufacturing, high-tech, and retail. This past year has marked the…
We're 2 weeks away from Spring 21 beginning to hit everyone's Salesforce instance and we're down to our last two blog posts about it. This is a pretty monster release and we're doing more break-outs than we typically do. We've already done the main posts around Sales Cloud and Service…
As customers make the move to Salesforce Field Service, the initial focus tends to be on the meat and potatoes of field service - creating work orders, managing the assignments and routing of those work orders and appointments, and then making sure the technician is able to do everything they…
The Spring 21 release is right around the corner and it's getting so big we're trying to do eight posts about it instead of the usual four. As I mentioned in our first post, we are going to have the core longer posts on the big clouds but then more…
Hi all, it's that time of the quarter again. Yes, that Salesforce specific season where you and your loved ones geek out over Salesforce Release Notes! As a follow up to our webinar on High Velocity Sales (if you missed it, don’t fret, grab yourself a drink, snuggle up by…
For many companies, 'work' has looked very different this year due to the impact of COVID. At Gears, we have been a fully remote company since 2009, so we are very used to working from home. Of course, many of us have had to adapt to also sharing our once…
Happy 2021 everyone. I hope all of you had a safe and happy New Year's weekend - one of the only few good things 2020 did was put Christmas and New Year on a Friday so we can all have long weekends. It was definitely needed after that year. Like…
I hope everyone out there had a Happy Holidays and even though this probably wasn't a normal holiday for you, that you were able to enjoy it and have some time with your family. As with almost everyone, I'm looking forward to 2020 being over with and letting 2021 have…
Thanks to everyone who was able to join us for last week's webinar, Introduction to High Velocity Sales. We received a lot of really great questions during the session and we wanted to recap all the questions in a blog post. If you missed the session, be sure to check…
With a global pandemic, devastating natural disasters, and unprecedented economic volatility, 2020 has been a difficult year for so many – for individuals, for families, and for organizations. At Gears, we believe that it’s important to give back to our communities and support the needs of organizations that are helping…
I'm a little late with this last post as everyone has Winter 21 as of last weekend. It's a big release and we wound up breaking up our blog into 5 parts due to that - and maybe that was a little ambitious as we're getting this last one out…
Winter '21 went live in the remaining production orgs over the weekend. This is a huge release, so we'll be covering all the features in five posts. We dug into Sales Cloud and platform features, learned all about what was new in Service Cloud and Field Service. We covered the…