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GDPR Compliance in Service Cloud

GDPR is fast approaching and it is going to have an impact on nearly every organization. The question really is - will that impact be general confusion and sometimes chaos on exactly how a company is responding to GDPR or will the impact be a meaningful and thought-out plan of…

Gears 2018 Hiring

Happy New Year! Gears is starting 2018 with a big push to try and fill multiple positions. For those of you that don't know us, we are a Gold Partner of Salesforce based outside of Boston. We're a virtual company, so every position is a work from home position and…

Make Your Salesforce Community Stickier with Fave&Follow

You've spent a lot of energy, time and money building out your Salesforce Community. As part of that Community, you've worked hard to develop content for your members such as Knowledge Articles, Marketing Collateral, or even static pages that contain important information about your company or Community. Unfortunately, this isn't…

Salesforce Summer 17 Features – CPQ

Hope everyone is having a terrific summer. We are adding a bonus updates to our Summer 17 blog series (Sales Cloud, Service Cloud & Communities updates) as Salesforce CPQ Summer 17 was just recently made generally available. This is a big release with some cool new features. This release incorporates…

Customer Service in Manufacturing: Order Management Support

Welcome to part 1 of what will be an ongoing blog series covering different aspects of how manufacturers can leverage Salesforce to provide better customer service for their customers. Customer service in manufacturing is a pretty broad subject - on top of that, manufacturing as a whole is a pretty…

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