Happy Holidays, Merry Christmas and I hope everyone has a terrific upcoming New Year. It's hard to believe the year is almost over, let alone the decade. The 2010's were a big decade for us at Gears (it's hard not to be when all but 6 months of our existence…
Anyone that reads our blogs on a regular basis knows that Service Cloud is my favorite cloud and is near and dear to my heart. I love all of the different use cases of how our customers provide incredible service to their own customers and how Salesforce's platform provides an…
Today we're excited to announce our partnership with Vonage. Vonage's NewVoiceMedia contact center solution helps companies better serve their customers and prioritize customer experience. With Vonage's NVM solution's tight integration with Salesforce data, our customers will benefit from Gears' expertise in Salesforce consulting and call center operations as we guide…
It's hard to believe, but we're getting close to the end of 2019, and we are about to wrap up a record year here at Gears. 2019 was our 10th year anniversary and it was a super exciting year for us and we have even bigger plans heading into 2020.…
Security Enhancements Community Public Community and Data Management just got a lot easier! Sharing and data visibility has come a long way in this release, with new muscle to monitor your organization's data access levels. If you are able to contribute to your Salesforce roadmap we encourage adding a Security…
As I mentioned in our part 1, we're a little late with the write-ups this release due to Labor Day and then our Gears Annual Company Meeting. We're typically ahead of the release, but this weekend the last of the instances were updated and everyone is now on Winter 20.…
We're excited to announce a pretty major release of the Favorites & Subscriptions App for Lightning Communities. This time we are rolling out enhancements that deliver popular features requested by customers and throughout the success community and idea exchange that support a wide range of new use cases. Enable Favorites…
For the second time in 3 years, GearsCRM has been named a Best Small Firm to Work For by Consulting Magazine. This year, we are thrilled to have cracked the Top 10! The rankings are based on an annual survey asking employees to rate their satisfaction across six categories: Firm…
A bit of an international edition for this one, as I'm up in Toronto for the weekend and writing it on the road. I had the awesome pleasure of seeing Thom Yorke live up here on Friday and I'm still dancing in my head to those tunes so I'm ready…
Winter 20 is coming right around the corner and I am super late with these blog posts. The main reason I'm late is last week we had our annual company meeting for 2019 up in Ogunquit Maine. At Gears, these company meetings are a big deal. As a fully virtual…
Community Lightning Experience (LEX) was rolled out two years ago and was touted not only as an improved customer & partner UI, but also as a way to build communities declaratively with more style and overall responsiveness (mobile first!). While the initial rollout did have some gaps, over the last 2…
Today is the 10th Anniversary of GearsCRM and for the last three weeks - while I tried to figure out this blog - I've been trying to wrap my head around everything that has happened in those 10 years. We definitely started off small - just myself and a plan…
In today’s post, we’re changing things up a bit and chatting with one of our clients who has seen great success with their Community implementation. Oxford is a leading global search firm that places top talent with clients looking to employ the best teams for their organization. The Challenge Oxford…
Here, in the Pacific Northwest, we had a tease of summer weather with a high of 85 degrees in the middle of May! So it’s perfect timing for our last blog post of the Summer 19 release, which will dive into the new Einstein Analytics features. As a reminder, we're…
Sorry for the delay in getting to part 3 of our Salesforce Summer 19 release write-up. I had some international travel the last two weekends and was able to spend some time pub crawling around London and then this past weekend was actually up in Montreal with the family. I'm…
As all administrators know, Salesforce comes with out of the box assignment functionality for Leads and Cases. It's a great feature for those objects, but it's one that hasn't been updated in many years and sometimes you need something more robust or sophisticated to manage your Lead and Case assignments…