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Gears Webinars

Launching a Successful Salesforce Community

Thursday, February 28th 1:00pm Eastern
What are the key factors that make the difference between creating a community that becomes a critical, powerful resource, and a mediocre community that merely fulfills the minimum requirements? Register for our upcoming webinar where we will outline the steps required for a successful community launch, provide best practices and talk about real case studies from our past projects.

Webinar Archives

What's New In Service Cloud Lightning

Service Cloud Lightning can support your customers on any channel and any device, improving customer satisfaction while resolving cases more efficiently.

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Automate Recurring Revenue Models with Salesforce CPQ

From bridging the gap between pre-sales and post-sales to streamlining even the most complex sales and quoting scenarios, top organizations solve their toughest business challenges with Salesforce CPQ.

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Service Cloud in Retail

With increasing customer expectations, retailers need to focus on executing a consistent customer experience across multiple channels.

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Redefine the Partner Experience with Lightning Community

Lightning Communities offer an opportunity to create a critical resource for your partners that will add value, foster relationships and keep them coming back for more.

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How GDPR Applies to Service Cloud & Customer Support

With GDPR going into effect in May 2018, organizations will be challenged to maintain their customers’ standards for service and support while complying with the new law.

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Einstein Bots 101

Salesforce is at the forefront of advancements in AI with the Einstein Bot Platform. Get ready to add an exciting tool to your Service Cloud.

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Messaging As A Support Channel With LiveMessage

With the explosion of smart phones and texting in general, customers are looking to get answers using Messaging – a channel they are already using on a regular basis.

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Why Sales Cloud Users Should Switch to Lightning

The roadmap is clear, LEX is not just nicer fonts and a cleaner UI, it’s the future of enhancements for the Salesforce Platform.

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Service Cloud in Manufacturing

Manufacturing is a diverse industry with wide-ranging customer service needs dependent on the type of manufacturer you are.  In today’s competitive environment, manufacturers need to provide first class customer service.

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