Rebate Management for Manufacturing
Rebate programs are a powerful tool for manufacturing companies, providing critical visibility into your sales programs and helping to build…
Introduction to High Velocity Sales
High Velocity Sales (HVS) is a game changer for boosting productivity for your sales team. Designed for inside sales teams,…
Salesforce Surveys
The past few Salesforce releases have really expanded Salesforce Survey functionality beyond a basic transactional survey tool. As a Service Cloud…
Introduction to Service Cloud Voice
Service Cloud voice can help to resolve calls efficiently while providing your customers and agents with a great experience. Join…
Digital Engagement & Bots
Advancements in Artificial Intelligence (AI) have helped bots to become an exciting and increasingly critical tool for customer service organizations.…
Digital Engagement
Today's customers are more tech-savvy than ever and expect to be able to seamlessly connect with organizations on digital channels…
Next Best Action for Service Cloud
Help your agents to better support customers by displaying the right recommendations at the right time. Using your own business'…
Robotic Process Automation For Service Cloud
Robotic Process Automation (RPA) is a game-changer for businesses looking to find efficiencies and boost productivity. Many organizations using Salesforce…
Introduction to Manufacturing Cloud
Manufacturing Cloud, was built to meet the unique needs of manufacturers and offers a customized CRM experience. Designed to drive…
Secrets to Successful Community Launch
There are multiple factors to launching a successful Salesforce Community, ranging from tactical decisions to the technical components. But what…
Service Cloud in Retail
Digital transformation has had significant impact on the retail landscape, with 85% of shoppers starting a purchase on one device…
Automate Recurring Revenue Models with Salesforce CPQ
More companies are working to include recurring revenue models within their existing product suite and no matter the industry, they’re…
How GDPR Applies to Service Cloud & Customer Support
Service organizations are collecting more data in Service Cloud than ever in an effort to better understand and support their…
Redefine the Partner Experience with a Lightning Community
An engaging community can be an important competitive advantage for any business. With consistent branding, your community becomes an extension…
LiveMessage for Customer Support
As you know, at Gears, we love everything Salesforce and in particular Service Cloud. Recently, Salesforce announced the launch of…
Service Cloud in Manufacturing
Manufacturing is a diverse industry with wide-ranging customer service needs dependent on the type of manufacturer you are. In today’s…
Einstein Bots 101
With recent improvements in Artificial Intelligence (AI) and Natural Language Processing (NLP), Chatbots have become an exciting tool for customer-centric…