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Gears Webinars

Summer Webinar Series: What's Keeping Admins Up At Night?

Disaster Recovery
Tuesday, June 22nd
1:00pm Eastern

From system downtime, integration outages, and user error, disaster can strike at any moment. Learn how to be prepared to recover quickly so your business doesn’t miss a beat!

Increasing Storage Costs
Wednesday, July 21st
1:00pm Eastern

As companies expand their Salesforce adoption, their storage costs inevitably rise in tandem. Learn how to assess your current usage and proven strategies to reduce your storage costs.

Compliance Concerns
Wednesday, August 25th
1:00pm Eastern

With regulations constantly changing, could your Salesforce data be a source of personally identifiable data (PII) and compliance violations? Learn which apps can help you better manage your data and reduce your company’s risk.

Webinar Archives

Rebate Management for Manufacturing

Rebate programs are a powerful tool for manufacturing companies, providing critical visibility into your sales programs and helping to build…

Introduction to High Velocity Sales

High Velocity Sales (HVS) is a game changer for boosting productivity for your sales team. Designed for inside sales teams,…

Salesforce Surveys

The past few Salesforce releases have really expanded Salesforce Survey functionality beyond a basic transactional survey tool.  As a Service Cloud…

Introduction to Service Cloud Voice

Service Cloud voice can help to resolve calls efficiently while providing your customers and agents with a great experience. Join…

Digital Engagement & Bots

Advancements in Artificial Intelligence (AI) have helped bots to become an exciting and increasingly critical tool for customer service organizations.…

Digital Engagement

Today's customers are more tech-savvy than ever and expect to be able to seamlessly connect with organizations on digital channels…

Next Best Action for Service Cloud

Help your agents to better support customers by displaying the right recommendations at the right time. Using your own business'…

Robotic Process Automation For Service Cloud

Robotic Process Automation (RPA) is a game-changer for businesses looking to find efficiencies and boost productivity. Many organizations using Salesforce…

Introduction to Manufacturing Cloud

Manufacturing Cloud, was built to meet the unique needs of manufacturers and offers a customized CRM experience. Designed to drive…

Secrets to Successful Community Launch

There are multiple factors to launching a successful Salesforce Community, ranging from tactical decisions to the technical components. But what…

Service Cloud in Retail

Digital transformation has had significant impact on the retail landscape, with 85% of shoppers starting a purchase on one device…

Automate Recurring Revenue Models with Salesforce CPQ

More companies are working to include recurring revenue models within their existing product suite and no matter the industry, they’re…

How GDPR Applies to Service Cloud & Customer Support

Service organizations are collecting more data in Service Cloud than ever in an effort to better understand and support their…

Redefine the Partner Experience with a Lightning Community

An engaging community can be an important competitive advantage for any business. With consistent branding, your community becomes an extension…

LiveMessage for Customer Support

As you know, at Gears, we love everything Salesforce and in particular Service Cloud. Recently, Salesforce announced the launch of…

Service Cloud in Manufacturing

Manufacturing is a diverse industry with wide-ranging customer service needs dependent on the type of manufacturer you are.  In today’s…

Einstein Bots 101

With recent improvements in Artificial Intelligence (AI) and Natural Language Processing (NLP), Chatbots have become an exciting tool for customer-centric…

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