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Gears Webinars
Upcoming Webinars: Service Cloud Lunch & Learn Series

Next Best
Action

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Display the right recommendations at the right time to help your agents better support your customers’ needs.

Digital Engagement

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Learn how to engage with your customers across chat, messaging and SMS to improve customer satisfaction.

Bots & Digital Engagement

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Learn how to successfully leverage bots for efficiency while providing a better customer experience.

Service Cloud
Voice

Wednesday, August 26th 1:00pm Eastern

Provide your agents with a centralized console unifying phone, digital channels, and real-time CRM data.

Salesforce
Surveys

Wednesday, September 23rd 1:00pm Eastern

Learn how Salesforce Surveys’ functionality expands beyond a basic transactional survey tool.

Webinar Archives

RPA For Salesforce Service Cloud

Robotic Process Automation (RPA) is a game-changer for businesses looking to find efficiencies and boost productivity. Learn how to take advantage of RPA to find efficiencies and boost productivity!

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Introduction to Manufacturing Cloud

Learn how Manufacturing Cloud offers a customized CRM experience that drives alignment between sales and operations teams and improves forecasting and account planning functionality to meet the unique needs of manufacturers.

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What's New In Service Cloud Lightning

Service Cloud Lightning can support your customers on any channel and any device, improving customer satisfaction while resolving cases more efficiently.

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Launching a Successful Salesforce Community

Learn our secrets for building a critical resource for your members that adds value, fosters relationships and keeps them coming back for more.

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Service Cloud in Retail

With increasing customer expectations, retailers need to focus on executing a consistent customer experience across multiple channels.

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Automate Recurring Revenue Models with Salesforce CPQ

From bridging the gap between pre-sales and post-sales to streamlining even the most complex sales and quoting scenarios, top organizations solve their toughest business challenges with Salesforce CPQ.

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How GDPR Applies to Service Cloud & Customer Support

With GDPR going into effect in May 2018, organizations will be challenged to maintain their customers’ standards for service and support while complying with the new law.

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Redefine the Partner Experience with Lightning Community

Lightning Communities offer an opportunity to create a critical resource for your partners that will add value, foster relationships and keep them coming back for more.

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Messaging As A Support Channel With LiveMessage

With the explosion of smart phones and texting in general, customers are looking to get answers using Messaging – a channel they are already using on a regular basis.

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Einstein Bots 101

Salesforce is at the forefront of advancements in AI with the Einstein Bot Platform. Get ready to add an exciting tool to your Service Cloud.

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Service Cloud in Manufacturing

Manufacturing is a diverse industry with wide-ranging customer service needs dependent on the type of manufacturer you are.  In today’s competitive environment, manufacturers need to provide first class customer service.

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Why Sales Cloud Users Should Switch to Lightning

The roadmap is clear, LEX is not just nicer fonts and a cleaner UI, it’s the future of enhancements for the Salesforce Platform.

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