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What's New In Service Cloud Lightning

Service Cloud Lightning can support your customers on any channel and any device, improving customer satisfaction while resolving cases more efficiently.

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Redefine the Partner Experience with Lightning Community

Lightning Communities offer an opportunity to create a critical resource for your partners that will add value, foster relationships and keep them coming back for more.

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Service Cloud in Retail

With increasing customer expectations, retailers need to focus on executing a consistent customer experience across multiple channels.

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Einstein Bots 101

Salesforce is at the forefront of advancements in AI with the Einstein Bot Platform. Get ready to add an exciting tool to your Service Cloud.

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How GDPR Applies to Service Cloud & Customer Support

With GDPR going into effect in May 2018, organizations will be challenged to maintain their customers’ standards for service and support while complying with the new law.

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Why Sales Cloud Users Should Switch to Lightning

The roadmap is clear, LEX is not just nicer fonts and a cleaner UI, it’s the future of enhancements for the Salesforce Platform.

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