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Salesforce Summer 20 Features – CPQ

Although CPQ’s Summer ’20 release was delayed due to COVID-19, it’s well worth the wait. In part 1 we covered the more general Sales Cloud features and in this post we're going to deep dive into the CPQ features. This is a big release for CPQ - more flexibility around…

RPA for Service Cloud Q&A

Thanks to everyone who joined our webinar, RPA For Salesforce Service Cloud. For those of you who missed it, you can watch the recording here. We received some great questions and couldn't get to all of them live during the session, so we wanted to publish a follow-up post with…

GearsCRM Response to Covid-19

The global coronavirus pandemic is truly unprecedented, and the effects are being felt in all areas of our daily lives, from personal to professional. Our thoughts are with everyone who is impacted by this virus, both directly and indirectly, and we are wishing anyone who is sick a speedy recovery.…

Communities and Flow

Are you using Flows in your Community?  There have been so many fantastic Salesforce Releases for Community Cloud, you may have overlooked some of the functionality you can now leverage out-of-the-box in your Community.  Let’s get started with the basics: why Flow? Why Flow Flows are awesome for collecting information…

Spring 20 Release

Salesforce Spring 20 Features – Communities & Quip

Spring 20 is getting close and there's a ton of new features in it. In Part 1 of our Spring 20 write-up we covered all of the Sales Cloud features (including a bunch of free Einstein!) and in Part 2 we covered all of the Service Cloud and Field Service…

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