Personally, I’ve always taken pride when the topic of remote working comes up in conversation. For the last 8 years (ok, 7, but 8 in January so #closeenough) I’ve really loved telling people how I am so lucky to work for GearsCRM, which has always had a fully remote workforce…
“He likes me, he really likes me!” That’s how I’m feeling now that I have been chosen by our fearless leader to participate in the release blogs TWICE IN A ROW! Guys, is this a thing now? Am I getting ahead of myself? I’m so honored. I promise I won’t…
Salesforce's Winter 22 is almost here - it will start hitting production instances this weekend and wrap up on 10/9. With the release getting close, we're right in the middle of our blog series covering it. Our first post was all about the Sales Cloud and core platform updates. After…
This summer we hosted a great webinar series focused on the issues that are keeping Admins awake at night. The life of a system administrator just gets more challenging as the Salesforce platform expands, and we wanted to highlight the best-of-breed apps and solutions that can help give admins peace…
It’s been a year since our last flow-focused blog post when we talked about the Winter 21 release. At that time, I was excited Flow was being positioned as the go-to automation tool and in the releases since, Salesforce hasn’t let us down. During the Winter 22 Release Readiness Live…
Trying to cover all of the new Winter 22 features in the Service Cloud umbrella with one post has become impossible - or rather, it'd be possible, but it would take me four weekends to write and the blog would scroll down forever. Basically, you have the core Service Cloud…
Hope everyone is having a good and safe summer. Hard to believe next weekend is Labor Day and the summer is almost over. It honestly feels like I just finished blogging about Summer 21 (although I fell 1 or 2 blogs short of my original plan) and here we are…
If your organization uses Email-to-Case, this post is for you! Almost one year ago, Salesforce announced major changes to their Email-to-Case threading behavior, and we covered this in detail back in our Spring ‘21 Release Notes. So, why are we blogging about this now? While this new behavior wont be…
A day in the life of a Salesforce Administrator is full of problem-solving, exciting innovations, and solving complex business requirements. But what about the work that might not be top of mind since it's really not "fun" but is still really important? For example, I am sure you have been…
Summer 21 is already live, but we're still going with the update write-ups. This will be Part 5 for Summer 21 and we're going to focus on the new Field Service and Salesforce Scheduler. While we're talking about Field Service, I did want to mention a great resource for discussions…
I hope everyone had a great weekend. Summer 21 actually went live in the second wave of production instances (we've already requested our in-line reporting editing from customer service!) this weekend so by now, everyone has Summer 21. Normally we're more ahead of the curve with the blogging but I've…
Well, this is a big day. Harry is finally letting other Gearys help write his cloud Release Blogs! While the... ahem, little people have helped blog on specific product release features, Harry typically keeps big Release Blogs for the Clouds close and tight and has all the fun. I feel…
Lately, I have been hearing a lot of buzz around the importance of maximizing your Salesforce investment. This is long-overdue buzz. Let’s be real - Salesforce isn’t the low-cost option and I truly do believe you get what you pay for. However, it’s like buying a Tesla. The value isn’t…
This is officially our 200th blog post here at Gears. We started our blog way back on 1/9/2010 - and by we, I mean me, because at that point we were a company of one. I guess you can draw a nice parallel to how our blog has grown at…
We are so excited to announce that Gears has been named to Inc. magazine’s annual list of the Best Workplaces for 2021. Hitting newsstands May 18 in the May/June 2021 issue, and as part of a prominent Inc.com feature, the list is the result of a wide-ranging and comprehensive measurement…
Summer 21 is right around the corner - and man, this release feels like it sneaked up on me (trying to figure out why "snuck" was getting flagged as a misspelling and seeing that snuck might not even be a real word. Really? That sneaked up on me too). Spring…