The global coronavirus pandemic is truly unprecedented, and the effects are being felt in all areas of our daily lives, from personal to professional. Our thoughts are with everyone who is impacted by this virus, both directly and indirectly, and we are wishing anyone who is sick a speedy recovery.…
Have you ever wondered what life is like as a consultant? Or what it's like to work from home every day in a fully virtual company? Wonder no more - the "Life at Gears" series features our employees talking about a typical day-in-the-life at Gears, explaining their roles and showing…
Are you using Flows in your Community? There have been so many fantastic Salesforce Releases for Community Cloud, you may have overlooked some of the functionality you can now leverage out-of-the-box in your Community. Let’s get started with the basics: why Flow? Why Flow Flows are awesome for collecting information…
Have you ever wondered what life is like as a consultant? Or what it's like to work from home every day in a fully virtual company? Wonder no more - the "Life at Gears" series features our employees talking about a typical day-in-the-life at Gears, explaining their roles and showing…
Alright, we're on the last part of our Spring 20 release write-up. It's getting hard to keep up with all of the different products & clouds, but even with just the areas we write about, this was a huge release. In Part 1 we discussed the Sales Cloud and Platform…
Spring 20 is getting close and there's a ton of new features in it. In Part 1 of our Spring 20 write-up we covered all of the Sales Cloud features (including a bunch of free Einstein!) and in Part 2 we covered all of the Service Cloud and Field Service…
Have you ever wondered what life is like as a consultant? Or what it's like to work from home every day in a fully virtual company? Wonder no more - the "Life at Gears" series will feature our employees talking about a typical day-in-the-life at Gears, explaining their roles and…
2020 is here and each New Year brings a lot of resolutions and new goals for folks to embark on. Companies normally aren't much different and here at GearsCRM we have an exciting year ahead of us. We had a great 2019: our 10th year anniversary, being named in the…
Happy 2020 everyone! Hopefully, this year and decade is a terrific and productive one for you. I thought it was going to be annoying have Christmas and New Years on a Wednesday, but it actually wound up working out where the traffic wasn't as bad and the re-entry on 1/2…
Happy Holidays, Merry Christmas and I hope everyone has a terrific upcoming New Year. It's hard to believe the year is almost over, let alone the decade. The 2010's were a big decade for us at Gears (it's hard not to be when all but 6 months of our existence…
Anyone that reads our blogs on a regular basis knows that Service Cloud is my favorite cloud and is near and dear to my heart. I love all of the different use cases of how our customers provide incredible service to their own customers and how Salesforce's platform provides an…
Today we're excited to announce our partnership with Vonage. Vonage's NewVoiceMedia contact center solution helps companies better serve their customers and prioritize customer experience. With Vonage's NVM solution's tight integration with Salesforce data, our customers will benefit from Gears' expertise in Salesforce consulting and call center operations as we guide…
It's hard to believe, but we're getting close to the end of 2019, and we are about to wrap up a record year here at Gears. 2019 was our 10th year anniversary and it was a super exciting year for us and we have even bigger plans heading into 2020.…
Security Enhancements Community Public Community and Data Management just got a lot easier! Sharing and data visibility has come a long way in this release, with new muscle to monitor your organization's data access levels. If you are able to contribute to your Salesforce roadmap we encourage adding a Security…
As I mentioned in our part 1, we're a little late with the write-ups this release due to Labor Day and then our Gears Annual Company Meeting. We're typically ahead of the release, but this weekend the last of the instances were updated and everyone is now on Winter 20.…
We're excited to announce a pretty major release of the Favorites & Subscriptions App for Lightning Communities. This time we are rolling out enhancements that deliver popular features requested by customers and throughout the success community and idea exchange that support a wide range of new use cases. Enable Favorites…