Its been almost 4 months since I decided to start planning for a new career as an influencer and blogger. Needless to say, it’s been a slow start. Since the announcement of our exciting merge with PixelMedia and Docmation, I’ve decided to lay low. I wouldn’t want to overshadow that…
Last week we dove into all of the Sales Cloud & general enhancements coming with Salesforce's Spring 22 release and as usual, for our next post, we're venturing into the Customer Service side. It's impossible to get all of the different service-related products into one post these days (I guess…
Happy New Year everyone! I hope everyone managed to still see some of their family and friends over the holidays but obviously this was a tough one. Hopefully, everyone is as safe and healthy as possible. I'm looking forward to an exciting 2022 with the hope that some of this…
If you've been reading our recent blog series recapping the Spring '21 Salesforce release, you know that Salesforce has been renaming a lot of products lately. [Editor's Note: This post was originally published in February 2021, but we've updated the list to reflect product name changes from the Winter 22…
Last week was a pretty crazy week for me. To start the week, the Jets won in a shocker against Cinci (noted that they crashed back down to reality on Thursday, but if the Jets won twice in one week, I'd be running for the hills fully expecting the end…
GearsCRM joins PixelMEDIA and Docmation to build a combined organization for delivery of a complete ecommerce solution on Salesforce. Pixel and Docmation Continue Focus on Ecommerce with GearsCRM [November 9th 2021] Needham, MA – PixelMEDIA-Docmation, working closely with BV Investment Partners, continues to grow their B2B and B2C ecommerce experience…
Personally, I’ve always taken pride when the topic of remote working comes up in conversation. For the last 8 years (ok, 7, but 8 in January so #closeenough) I’ve really loved telling people how I am so lucky to work for GearsCRM, which has always had a fully remote workforce…
“He likes me, he really likes me!” That’s how I’m feeling now that I have been chosen by our fearless leader to participate in the release blogs TWICE IN A ROW! Guys, is this a thing now? Am I getting ahead of myself? I’m so honored. I promise I won’t…
Salesforce's Winter 22 is almost here - it will start hitting production instances this weekend and wrap up on 10/9. With the release getting close, we're right in the middle of our blog series covering it. Our first post was all about the Sales Cloud and core platform updates. After…
This summer we hosted a great webinar series focused on the issues that are keeping Admins awake at night. The life of a system administrator just gets more challenging as the Salesforce platform expands, and we wanted to highlight the best-of-breed apps and solutions that can help give admins peace…
It’s been a year since our last flow-focused blog post when we talked about the Winter 21 release. At that time, I was excited Flow was being positioned as the go-to automation tool and in the releases since, Salesforce hasn’t let us down. During the Winter 22 Release Readiness Live…
Trying to cover all of the new Winter 22 features in the Service Cloud umbrella with one post has become impossible - or rather, it'd be possible, but it would take me four weekends to write and the blog would scroll down forever. Basically, you have the core Service Cloud…
Hope everyone is having a good and safe summer. Hard to believe next weekend is Labor Day and the summer is almost over. It honestly feels like I just finished blogging about Summer 21 (although I fell 1 or 2 blogs short of my original plan) and here we are…
If your organization uses Email-to-Case, this post is for you! Almost one year ago, Salesforce announced major changes to their Email-to-Case threading behavior, and we covered this in detail back in our Spring ‘21 Release Notes. So, why are we blogging about this now? While this new behavior wont be…
A day in the life of a Salesforce Administrator is full of problem-solving, exciting innovations, and solving complex business requirements. But what about the work that might not be top of mind since it's really not "fun" but is still really important? For example, I am sure you have been…
Summer 21 is already live, but we're still going with the update write-ups. This will be Part 5 for Summer 21 and we're going to focus on the new Field Service and Salesforce Scheduler. While we're talking about Field Service, I did want to mention a great resource for discussions…