I'm a little late with this last post as everyone has Winter 21 as of last weekend. It's a big release and we wound up breaking up our blog into 5 parts due to that - and maybe that was a little ambitious as we're getting this last one out…
Winter '21 went live in the remaining production orgs over the weekend. This is a huge release, so we'll be covering all the features in five posts. We dug into Sales Cloud and platform features, learned all about what was new in Service Cloud and Field Service. We covered the…
Today we’re changing it up a bit on the blog to talk about a cause near and dear to our hearts, The Budsies Pals Program. Each year, Budsies Pals works with children's hospitals to bring the magic of comforting stuffed animals to kids who are in need of comfort and…
With Winter 21 being such a large release, we've decided to turn our usual 4-post release write-up series into a 5-parter (we probably could have done 6, but I'd definitely need more help writing these if we went there). Our first post focused on Sales Cloud and the new platform…
Service Cloud Voice was the big announcement at Dreamforce 2019, and now that it is available, it has not disappointed. Service Cloud Voice leverages Amazon Connect to offer some amazing pre-built functionality, and you can take advantage of Amazon services like S3 storage, LEX voice bots, and more to further expand…
In our first Winter 21 post, we covered the Sales Cloud and general features that are coming out in what is a monster release, with dynamic page layouts and Salesforce Anywhere being the two big ones and a slew of other enhancements. For this post, we're going to focus on…
It's hard to believe, but Winter 21 is already almost upon us (for important dates, check out here). Summer 20 was delayed a bit, so that's definitely part of the quick turn-around, but I think everyone is just feeling that time, in general, is hard to get a handle on.…
Thanks again to everyone who was able to join us this week on our Service Cloud Voice (SCV) webinar, the latest in our Service Cloud Lunch & Learn Series. If you missed the session, you can check out the recording here. We had a lot of great questions come in…
Although CPQ’s Summer ’20 release was delayed due to COVID-19, it’s well worth the wait. In part 1 we covered the more general Sales Cloud features and in this post we're going to deep dive into the CPQ features. This is a big release for CPQ - more flexibility around…
Salesforce's Summer 20 is approaching; we're just about a month away from hitting the first wave of customers. We're right at the middle point of our 5-part release write-up. In Part 1, we covered all of the Sales Cloud and general features coming out. For Part 2, we covered the…
I hope everyone had a great weekend. Even with the social distancing, it was good to get out of the house a bit as we are finally getting some good weather out here in New England. We actually hit a local state park and hiked in the trails with the…
For most field service teams, getting to the destination to perform the service is priority one, two and three. There's a lot of logic that goes into getting the right person to the right place at the optimal time, but not being able to get to that right place breaks…
Even though Salesforce's Summer 20 is delayed a bit (coming out in mid-July now), the release notes are out which means it's time for our release write-ups. Before jumping in, I just want to say I hope everyone is healthy and hanging in there with the pandemic and all of…
Thanks to everyone who joined our webinar, RPA For Salesforce Service Cloud. For those of you who missed it, you can watch the recording here. We received some great questions and couldn't get to all of them live during the session, so we wanted to publish a follow-up post with…
Before getting into the RPA details, I just want to say I hope all of you are healthy and doing as well as you can with the current pandemic. These are definitely challenging and unprecedented times but it has been uplifting to see how many of our customers and partners…
The global coronavirus pandemic is truly unprecedented, and the effects are being felt in all areas of our daily lives, from personal to professional. Our thoughts are with everyone who is impacted by this virus, both directly and indirectly, and we are wishing anyone who is sick a speedy recovery.…