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GearsCRM Response to Covid-19

The global coronavirus pandemic is truly unprecedented, and the effects are being felt in all areas of our daily lives, from personal to professional. Our thoughts are with everyone who is impacted by this virus, both directly and indirectly, and we are wishing anyone who is sick a speedy recovery.

At Gears, we are in a unique position since we are already a virtual company and every employee works from home full time. Like many other organizations, we limited all company-related travel in early March and stopped travel altogether shortly thereafter. While the current situation changes rapidly from day-to-day, at this time we don’t anticipate any impact on our current services. In fact, given that Gears has been a fully remote company for the past decade, collaborating in a virtual environment is our strength. We are confident that our services won’t be disrupted, and we will partner with our customers to help them thrive in this new environment.

Although our team is already used to remote working every day, we are now faced with the challenge of sharing our ‘offices’ with new coworkers: roommates, spouses, children, and significant others. We are so grateful to our clients and partners who have been understanding of guest appearances by our children, background noises and occasional interruptions.

One of our employees opened up her Kickoff with this comical but realistic alert to address her current circumstances.

It’s been so great to see the high-tech ecosystem come together to share resources and support one another. Some of our favorite helpful resources include the Guru Remote Work Resource Hub and Salesforce’s Trailmix that includes tips on working from home while maintaining your personal well being.

We polled our team to ask for their best tips and tricks to working from home since some of us have been fully remote for ten years! Check out some of the advice, and feel free to share your tips in the comments as well.

  • Be transparent. Everyone is facing unchartered territory, and it’s helpful to set expectations up front that you have some potential distractions (read: children) that might impact the call.
  • Over-Communicate. I was tempted to make this part of the transparent bullet, but it really is important enough to emphasize as its own item.
  • Turn on your video! It can go a long way to build bonds and a sense of connection, as well as comforting someone who might not be comfortable with remote work. Editor’s note: We’ve been having fun showing off our team in a new light and using video with our clients!
  • Remember to take some personal time. It’s too easy to just work crazy hours with no commute but setting a schedule for work hours will help you to be more productive and avoid burnout.
  • Try to set up a dedicated workspace. It’s obviously challenging if you’re in a temporary work from home situation, but it’s a big mental benefit to ‘leave’ work for the day and shift to a new space.
  • Set boundaries. One of our coworkers has a ‘door rule’ for his family:
    • Door open: come on in
    • Door mostly shut: in a meeting and proceed with caution
    • Door shut: only enter in extreme circumstances

If you have any questions about remote teams and current projects, we are here to answer any concerns you might have – feel free to comment on this post, fill out our Contact Us form or email any of your existing Gears contacts. Be safe and stay healthy.

Harry Radenberg

Harry is the CEO and founder of GearsCRM, with more than 18 years of experience working with the Salesforce platform. Outside of Gears, Harry enjoys debating Star Wars and Marvel with his son and sharing music and videos with his daughter. He is an avid racquetball player, bleeds Dodger blue, cries Jets green and always tries to find spare time to read a good fiction novel.

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