Advancements in Artificial Intelligence (AI) have helped bots to become an exciting and increasingly critical tool for customer service organizations. Bots are fully integrated with the features of Digital Engagement like chat, messaging, and texting, and can seamlessly transfer to an Agent without requiring integration.
Learn how to support your customers across channels with Bots and Digital Engagement in this Lunch & Learn webinar where we will cover:
- What is Digital Engagement for Service Cloud
- Key considerations: Are Chatbots right for you?
- Best Practices for Working with Chatbots
- Use Cases
Watch the webinar to learn how to provide instant support to your customers and prospects with Service Cloud Digital Engagement and Bots.