Case Feed – GearsCRM

Salesforce Winter 17 Features – Service Cloud

September 18, 2016
Harry
Case Feed, Cases, Service Cloud, Winter 17

Welcome to Part 2 of our Winter 17 write-up. Our first part focused on Sales Cloud, Force.com and the new Lightning Experience features for Sales Cloud. This part focuses entirely on Service Cloud. This is a massive release for Service Cloud and includes the beginning of the Service Cloud migration…

Salesforce Summer 15 Feature Write-up – Part 2

May 10, 2015
Harry
Case Feed, Cases, Service Cloud, Spring 15

It's time for yet another salesforce release and the Summer 15 release notes are now available to review. In Part 1, we covered all of the new features around Sales Cloud, salesforce1 and the platform updates. In this part we are going to cover all of the Service Cloud enhancements…