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GDPR Compliance in Service Cloud

GDPR is fast approaching and it is going to have an impact on nearly every organization. The question really is - will that impact be general confusion and sometimes chaos on exactly how a company is responding to GDPR or will the impact be a meaningful and thought-out plan of…

Customer Service in Manufacturing: Order Management Support

Welcome to part 1 of what will be an ongoing blog series covering different aspects of how manufacturers can leverage Salesforce to provide better customer service for their customers. Customer service in manufacturing is a pretty broad subject - on top of that, manufacturing as a whole is a pretty…

Salesforce Omni-Channel Webinar

With the release of Omni-Channel and Presence, Salesforce has completely changed how Cases and Work can be distributed to your teams. There's no longer the need to just drop Cases into a Queue and hope the right team members grab them on time without cherry picking around the really hard…

Automate your QA process with Salesforce Omni-Channel

Salesforce's Omni-Channel feature is over a year old, but most customers don't realize the full potential of what this feature offers. A lot of the focus is around the unification of Service Case creation from different channels. So, whether that Case is created by Email, Phone, Chat, SMS Text, Web,…

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