Einstein for Service Archives

Salesforce Spring 21 Features – Service Cloud, Surveys and Service Cloud Einstein

January 4, 2021
Harry
Einstein for Service, Service Cloud

Happy 2021 everyone. I hope all of you had a safe and happy New Year's weekend - one of the only few good things 2020 did was put Christmas and New Year on a Friday so we can all have long weekends. It was definitely needed after that year. Like…

Salesforce Spring 19 Features – Service Cloud, Einstein for Service & Field Service Lightning

January 14, 2019
Harry
Einstein, Einstein for Service, FSL, Service Cloud, Spring 19

Hope everyone had a terrific New Year. 2019 is already shaping up to be an exciting year in the Salesforce world and Spring 19 is a big part of it. We covered the Sales Cloud, Einstein Sales Cloud and Platform changes coming in our first post and it was clear…