Last week we dove into all of the Sales Cloud & general enhancements coming with Salesforce's Spring 22 release and as usual, for our next post, we're venturing into the Customer Service side. It's impossible to get all of the different service-related products into one post these days (I guess…
Happy New Year everyone! I hope everyone managed to still see some of their family and friends over the holidays but obviously this was a tough one. Hopefully, everyone is as safe and healthy as possible. I'm looking forward to an exciting 2022 with the hope that some of this…
Trying to cover all of the new Winter 22 features in the Service Cloud umbrella with one post has become impossible - or rather, it'd be possible, but it would take me four weekends to write and the blog would scroll down forever. Basically, you have the core Service Cloud…
Hope everyone is having a good and safe summer. Hard to believe next weekend is Labor Day and the summer is almost over. It honestly feels like I just finished blogging about Summer 21 (although I fell 1 or 2 blogs short of my original plan) and here we are…
This is officially our 200th blog post here at Gears. We started our blog way back on 1/9/2010 - and by we, I mean me, because at that point we were a company of one. I guess you can draw a nice parallel to how our blog has grown at…
Summer 21 is right around the corner - and man, this release feels like it sneaked up on me (trying to figure out why "snuck" was getting flagged as a misspelling and seeing that snuck might not even be a real word. Really? That sneaked up on me too). Spring…
Happy 2021 everyone. I hope all of you had a safe and happy New Year's weekend - one of the only few good things 2020 did was put Christmas and New Year on a Friday so we can all have long weekends. It was definitely needed after that year. Like…
Here, in the Pacific Northwest, we had a tease of summer weather with a high of 85 degrees in the middle of May! So it’s perfect timing for our last blog post of the Summer 19 release, which will dive into the new Einstein Analytics features. As a reminder, we're…
Hope everyone had a terrific New Year. 2019 is already shaping up to be an exciting year in the Salesforce world and Spring 19 is a big part of it. We covered the Sales Cloud, Einstein Sales Cloud and Platform changes coming in our first post and it was clear…
Happy Holidays everyone. I hope you had a nice relaxing holiday these past few weeks and that you're about to have a terrific New Year. The last couple of years, the Spring release notes have been coming out right before Christmas and this year was no different as they came…
Winter 19 is out to the last of the instances with this weekend's releases, so everyone can now get at all of the features. Normally by now we've already finished our release write-ups but I had a ton of travel with Dreamforce (which unfortunately wipes out most of two different…
With Summer 18 chatbots have been delivered to the Salesforce masses with the introduction of Einstein Bots. We talked about this a bit in our Summer 18 Service Cloud write-up, but this is a big enough feature that we're going to dedicate a whole post to it and how it…
Happy Memorial Day everyone and I hope you're enjoying the weekend. The Summer 18 release is just a couple of weeks from going live and this is part 2 of our release write-up. In Part 1 we focused on the Sales Cloud, Einstein Sales Cloud and some of the general…