We're excited to announce a pretty major release of the Favorites & Subscriptions App for Lightning Communities. This time we are rolling out enhancements that deliver popular features requested by customers and throughout the success community and idea exchange that support a wide range of new use cases. Enable Favorites…
One of the drawbacks for standard Case or Lead Assignment rules is that they can only be used when a new record is created. There are a lot of times when you'd love to push that Lead or Case back into the assignment rules based on new values. With Leads,…
One of the most common salesforce enhancements requested from our clients is to allow them to create round robin assignments for Leads or Cases. If this is a pretty straight-forward round robin, it can be done with config using an Auto-number and a formula field. First, you create the auto-number…