Alright, we're on the last part of our Spring 20 release write-up. It's getting hard to keep up with all of the different products & clouds, but even with just the areas we write about, this was a huge release. In Part 1 we discussed the Sales Cloud and Platform…
Spring 20 is getting close and there's a ton of new features in it. In Part 1 of our Spring 20 write-up we covered all of the Sales Cloud features (including a bunch of free Einstein!) and in Part 2 we covered all of the Service Cloud and Field Service…
2020 is here and each New Year brings a lot of resolutions and new goals for folks to embark on. Companies normally aren't much different and here at GearsCRM we have an exciting year ahead of us. We had a great 2019: our 10th year anniversary, being named in the…
Happy 2020 everyone! Hopefully, this year and decade is a terrific and productive one for you. I thought it was going to be annoying have Christmas and New Years on a Wednesday, but it actually wound up working out where the traffic wasn't as bad and the re-entry on 1/2…
Happy Holidays, Merry Christmas and I hope everyone has a terrific upcoming New Year. It's hard to believe the year is almost over, let alone the decade. The 2010's were a big decade for us at Gears (it's hard not to be when all but 6 months of our existence…
Anyone that reads our blogs on a regular basis knows that Service Cloud is my favorite cloud and is near and dear to my heart. I love all of the different use cases of how our customers provide incredible service to their own customers and how Salesforce's platform provides an…
It's hard to believe, but we're getting close to the end of 2019, and we are about to wrap up a record year here at Gears. 2019 was our 10th year anniversary and it was a super exciting year for us and we have even bigger plans heading into 2020.…
As I mentioned in our part 1, we're a little late with the write-ups this release due to Labor Day and then our Gears Annual Company Meeting. We're typically ahead of the release, but this weekend the last of the instances were updated and everyone is now on Winter 20.…
A bit of an international edition for this one, as I'm up in Toronto for the weekend and writing it on the road. I had the awesome pleasure of seeing Thom Yorke live up here on Friday and I'm still dancing in my head to those tunes so I'm ready…
Winter 20 is coming right around the corner and I am super late with these blog posts. The main reason I'm late is last week we had our annual company meeting for 2019 up in Ogunquit Maine. At Gears, these company meetings are a big deal. As a fully virtual…
Today is the 10th Anniversary of GearsCRM and for the last three weeks - while I tried to figure out this blog - I've been trying to wrap my head around everything that has happened in those 10 years. We definitely started off small - just myself and a plan…
Sorry for the delay in getting to part 3 of our Salesforce Summer 19 release write-up. I had some international travel the last two weekends and was able to spend some time pub crawling around London and then this past weekend was actually up in Montreal with the family. I'm…
As all administrators know, Salesforce comes with out of the box assignment functionality for Leads and Cases. It's a great feature for those objects, but it's one that hasn't been updated in many years and sometimes you need something more robust or sophisticated to manage your Lead and Case assignments…
Gorgeous day out here in New England (finally) and it makes you actually feel like summer truly is around the corner. Right along with the real summer is the Summer 19 release which is another big one. In our first post, we covered all of the Sales Cloud, Sales Cloud…
May the 4th be with you! I feel like the last week has been geek heaven. I can't remember a better geek weekend then last weekend with both Endgame and Game of Thrones's Battle of Winterfell both dropping - and neither disappointed. To add to it I spent most of…
GearsCRM will now offer consulting services to Conga customers, incorporating Conga Composer, ActionGrid and Conga Contracts into industry leading Salesforce solutions Conga, an application provider for companies looking to automate and enhance their business productivity through end-to-end Digital Document Transformation, today announced that GearsCRM, a Gold Salesforce Partner and a…