GearsCRM has developed several applications over the years to help support our implementations. Below are some of the most popular applications that we’ve seen our customers request most frequently. All of the applications we develop are built on the force.com platform.
PinPoint leverages Salesforce’s SOS product to provide your call center agent’s with the capability to see what your customer’s issue is. Instead of having your call center agents struggle to diagnose or even identify issues over a phone conversation, give them a 2-way camera with your customer to allow them to actually see the equipment and issue.