GearsCRM helps companies improve their overall business processes through smart, practical use of technology. With our unique combination of in-depth business experience and technical know-how, we deliver expert guidance in the application of the right tools for each organization’s unique challenges. We partner closely with our clients to understand their exact needs and provide them with expert solutions through our Salesforce, Emerging Products, and Integration practices.
Benefits include working from home on a flexible schedule, health, dental, vision, short- and long-term disability, life insurance, flex spending, 401K, generous paid time off.
GearsCRM is searching for a sharp, motivated Salesforce expert to join our team as a Senior Consultant to support our new implementation projects. In this role, you’ll collaborate with clients to analyze business requirements, design Salesforce solutions, and manage projects. You’ll partner with our industry-leading team of Solutions Architects, Developers, and Technical Architects to solve complex problems and deliver best practice Salesforce implementations and enhancements to your clients.
- Serve as an SME for Salesforce Service Cloud
- Facilitate business process reviews to identify client requirements and processes.
- Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
- Configure Salesforce Service Cloud, Sales Cloud and Force.com solutions.
- Develop technical requirements for internal developers.
- Effectively manage all aspects of projects and client communications.
- Deliver end user training and documentation.
- Deep understanding of Salesforce administration required with a strong focus on Service Cloud.
- 3+ years of experience managing an advanced Salesforce instance required. Exposure to multiple Salesforce instances preferred.
- Sales Consultant or Service Consultant certification preferred.
- Refined ability to understand and assess how business processes can be improved using Salesforce.
- Operational or analysis background in sales, marketing or customer service.
- Excellent problem solving and project management skills.
- Demonstrated ability to document requirements for technical resources, and ability to understand technical solutions leveraging Apex, VisualForce and Web Services.
- Strong data management skills required, including experience with data consolidation and de-duplication. Advanced knowledge of Excel and Data Loader required; Demandtools knowledge preferred.
- Experience designing integration data mappings preferred.
- Demonstrated ability to work well both independently and as part of a team.
- Proven ability to successfully juggle multiple projects, deliverables and deadlines at once.
- Understanding of an omni-channel unified platform in Service Cloud.
- Bolt on UC applications supporting Salesforce CRM connectors/Service Cloud Voice, WFM/WFO, Verint/Verba Call Recording, etc
- Experience with voice quality monitoring tools and diagnosing voice quality issues is a plus.
- Experience with Contact Center IVR, ACD technologies
- Experience with the following platforms is valuable: Amazon Connect, Service Cloud Voice, NewVoiceMedia, Vonage, TalkDesk, InContact, Five9s
- Experience migrating telephony infrastructures. Hands-on and consultative skills.
- Optional: AWS Certified Solutions Architecture experience
Please email us at firstname.lastname@example.org and include your resume if you’re interested.
GearsCRM is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.