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The Winter 18 Salesforce release introduced Lightning support to most of the core Service Cloud functionality. Some of the features we covered during this webinar included:

Lightning Experience Rapid Assessment

  • Revamped Service Console built entirely on Lightning
    • Drag and drop files
    • Related list components
    • Console Split View
    • Edit fields on related records
  • Lightning Knowledge
    • Knowledge sidebar – create articles within the console
    • Flexible page layouts
    • Workflow enhancements
    • 1 unified object for all Article types
  • Community 360
  • Improved Case Feed
  • Dynamic Components
  • Related List Quick Links


Enjoy the recording to see why we feel now is the time to start planning for your migration of Service Cloud Users.  If you’d like help getting started on your move to Lightning Experience, please fill out the form to learn more about our Lightning Experience services.

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