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Audit your Service Cloud for PII / PID with GearsDataMask 2.0

In our introduction to GearsDataMask, we spoke about how inadvertent PII / PID is a real problem for Service organizations. You can have processes in place for your agents to ensure that credit card numbers and social security numbers are stored in a secure way - if at all -…

Customer Service in Manufacturing: Order Management Support

Welcome to part 1 of what will be an ongoing blog series covering different aspects of how manufacturers can leverage Salesforce to provide better customer service for their customers. Customer service in manufacturing is a pretty broad subject - on top of that, manufacturing as a whole is a pretty…

New Lightning Salesforce Editions

Yesterday at a special broadcast for the FY17 kickoff, salesforce made a bunch of announcements about new products coming, but also announced upcoming changes to their license editions. Some interesting changes here that will impact both future customers as well as all of the existing customers. Basically, on 5/1/16, existing…

Salesforce Winter 14 Features – Part II

The Salesforce Winter '14 release notes are out, and it's another big one. In the first part, we covered the Sales, Chatter & Platform updates. In this part, we'll cover Service and Communities as well as a few features that tie in nicely with them. As always, in no particular…

Introducing Salesforce Communities – Lunch & Learn

Summer 13 is officially live and one of the core new features is Salesforce Communities. Salesforce Communities will end the era of the legacy portal software and will be a key component in connecting your customers, partners and products directly to your business processes. It's an exciting new feature and…

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