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Salesforce Omni-Channel Webinar

With the release of Omni-Channel and Presence, Salesforce has completely changed how Cases and Work can be distributed to your teams. There's no longer the need to just drop Cases into a Queue and hope the right team members grab them on time without cherry picking around the really hard…

Automate your QA process with Salesforce Omni-Channel

Salesforce's Omni-Channel feature is over a year old, but most customers don't realize the full potential of what this feature offers. A lot of the focus is around the unification of Service Case creation from different channels. So, whether that Case is created by Email, Phone, Chat, SMS Text, Web,…

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