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Salesforce Winter 15 New Features – Part 2

In Part 1, we discussed the new Winter 15 features for Sales, Salesforce1 and the Platform. For Part 2 we're going to focus on Service Cloud. (As a reminder, Part 3 will be covering Chatter, Communities and Work.com). Let's have at it. As always, no particular order: Email-to-Case - Really…

Salesforce Winter 14 Features – Part II

The Salesforce Winter '14 release notes are out, and it's another big one. In the first part, we covered the Sales, Chatter & Platform updates. In this part, we'll cover Service and Communities as well as a few features that tie in nicely with them. As always, in no particular…

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