As you know, at Gears, we love everything Salesforce and in particular Service Cloud. Recently, Salesforce announced the launch of a brand new product – LiveMessage – which enables Messaging as a channel for Service. Being the huge fans we are, we had no choice but to do a webinar and highlight all of the exciting potential we see for LiveMessage and Service Cloud. In this webinar, we were thrilled to be joined by the founder of Heywire and the VP of Messaging at Salesforce, Meredith Flynn-Ripley, and together we showcased all of the LiveMessage functionality.
In this webinar we covered:
- Overview of LiveMessage and how it fits into Omni-Channel
- LiveMessage use cases as a live support channel in a conversational manner
- LiveMessage use cases for automation and how you can leverage automated bots to provide experiences for your customers
- Review of the setup and how LiveMessage is configured
Messaging as a whole has quickly become one of the hottest new channels for Customer Service. With the explosion of smart phones and texting in general, your customers are looking to get answers using Messaging – a channel they are already using on a regular basis. Learn how to provide this channel to your customers with LiveMessage by watching the webinar. If you’d like more information about LiveMessage and how it can help your organization, please reach out to us and one of our Solution Architects will get back to you quickly.