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RPA for Service Cloud Q&A

Thanks to everyone who joined our webinar, RPA For Salesforce Service Cloud. For those of you who missed it, you can watch the recording here. We received some great questions and couldn't get to all of them live during the session, so we wanted to publish a follow-up post with…

GearsCRM Response to Covid-19

The global coronavirus pandemic is truly unprecedented, and the effects are being felt in all areas of our daily lives, from personal to professional. Our thoughts are with everyone who is impacted by this virus, both directly and indirectly, and we are wishing anyone who is sick a speedy recovery.…

Communities and Flow

Are you using Flows in your Community?  There have been so many fantastic Salesforce Releases for Community Cloud, you may have overlooked some of the functionality you can now leverage out-of-the-box in your Community.  Let’s get started with the basics: why Flow? Why Flow Flows are awesome for collecting information…

Spring 20 Release

Salesforce Spring 20 Features – Communities & Quip

Spring 20 is getting close and there's a ton of new features in it. In Part 1 of our Spring 20 write-up we covered all of the Sales Cloud features (including a bunch of free Einstein!) and in Part 2 we covered all of the Service Cloud and Field Service…

New Series – Life at Gears

Have you ever wondered what life is like as a consultant? Or what it's like to work from home every day in a fully virtual company? Wonder no more - the "Life at Gears" series will feature our employees talking about a typical day-in-the-life at Gears, explaining their roles and…

2020 Career Opportunities at Gears

2020 is here and each New Year brings a lot of resolutions and new goals for folks to embark on. Companies normally aren't much different and here at GearsCRM we have an exciting year ahead of us. We had a great 2019: our 10th year anniversary, being named in the…

Service Cloud: It’s not always just about Customer Service

Anyone that reads our blogs on a regular basis knows that Service Cloud is my favorite cloud and is near and dear to my heart. I love all of the different use cases of how our customers provide incredible service to their own customers and how Salesforce's platform provides an…

GearsCRM and Vonage Announce Partnership

Today we're excited to announce our partnership with Vonage. Vonage's NewVoiceMedia contact center solution helps companies better serve their customers and prioritize customer experience. With Vonage's NVM solution's tight integration with Salesforce data, our customers will benefit from Gears' expertise in Salesforce consulting and call center operations as we guide…

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